Application Specialist- Clinical Laboratory

  • Listed: April 20, 2019 1:39 pm
  • Company Name: InterSystems Corporation
  • Job Type: Full Time
  • Salary Package: Negotiable
  • Required Experience: 2-5 Years
  • Minimum Education: Bachelors Degree
  • Emirates: Dubai
  • Country: United Arab Emirates
  • Employer Website:


We are currently hiring Application Specialist to be based out of our Dubai office but who is willing and prepared to travel throughout the Middle East, particularly to Saudi Arabia where many of our key, current and prospective customers are based.

InterSystems TrakCare Lab is an advanced and proven LIMS that enables you to meet all the major demands of modern clinical laboratories. With its sophisticated functionality for all of the specialized departments within a lab (including Hematology, Biochemistry, Blood Transfusion, Endocrinology, Microbiology, Cytology, Immunology, Histopathology, Serology, Virology, and Toxicology), TrakCare Lab delivers the benefits you would expect from a best-in-class LIMS: accurate results reporting, improved laboratory efficiency, better business management, and greater customer satisfaction.

Playing a lead role in the implementation of the TrakCare lab solution , the Application Specialist will contribute to the successful and timely deployment of the TrakCare product by providing application knowledge and product delivery services in the functional areas of product implementation, requirements scoping, field design documentation and change request testing.
The Applications Specialist will act as an “expert” product resource for customers and will be expected to communicate and prioritize customer requirements to other areas of the business.
The Application Specialist will act in accordance with the latest version of the InterSystems ARIES Customer Engagement Methodology, which will be modified from time to time as part of our ongoing culture of continuous improvement. The Application Specialist will undertake the following:


Review proposal and tender documentation prior to release to customer and inform colleagues on gaps in areas of functionality
Analyse customer processes
Identify gaps and possible solutions
Run Edition Proposed solution presentations with the customer.


Run Edition Customer Induction workshops
Consult and advise the customer as to how adopting InterSystems solution could benefit the customer to improve their existing processes
Propose solutions for customer problems by mapping existing product components and minimize the need for variations from standard ISC products lines including where relevant Regional Editions
Produce clear documentation (business requirements/maps, solution design document, validation scripts)
Work with the customer to ensure early data collection information is gathered correctly and as per the schedule
Log any additional configuration through Edition change process and follow up with product team to close the configurations


Set up customer site configuration
Create validation scripts for verifying agreed configuration
Participate in validating the configured system based on solution design
Participate in validating the migrated data to ensure it works with the solution
Log errors following the standard corporate procedure
Support customer validation
Troubleshoot customer issues during implementation phases
Follow-up on test fixes and work with the Project Manager/Product Team to implement fix
Distinguish issues from change requests and log following standard corporate procedure
Document Handover Documentation for Support


Participate in Dry Run process
Prepare Train the trainer material
Conduct individual and group training, product demonstrations and workshops as required
Train Customer Trainers on TrakCare functions as per customer solution
Provide on-site support to Customer Go-Live


Liaise with other InterSystems departments to resolve any remaining issues
Complete the support handover process

On-going responsibilities

Support colleagues and assist in spreading application knowledge
Maintain consistent and traceable documentation as required
Learn new functionalities available on the TrakCare product


Excellent communication skills and experience of conducting customer training, workshops and/or presentations
Excellent consultative skills ability to articulate and communicate ideas
Experience interacting directly with customers, including clinicians, and confidently delivering strong messaging
At least 3 years’ experience working in healthcare and a good understanding of administrative and/or clinical processes
Experience implementing software solutions
Experience contributing to a multi-disciplined team
Experience with writing functional documents
Experience of business process mapping
Knowledge of Information Systems
Proficiency in English
University degree in Science
Clinical specialty- Lab


Experience in communicating with key stakeholders at various levels within healthcare organisations which may be government/public and/or private sector businesses
Experience with EMR systems
Exposure to IT services in a customer-f

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Listing ID: 485cb9e3706b271

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