Assistant Housekeeping Manager
Four Seasons Resort Dubai at Jumeirah Beach
The Four Seasons Resort Dubai at Jumeirah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra- competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees. The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered once- in-a- lifetime opportunity rich in personal and professional growth.
Four Seasons Dubai at Jumeirah Beach includes five outlets options – from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms – including 49 suites – subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates, Dubai is located on the southern shore of the Arabian Gulf. Has a Sub- tropical, arid climate.
The Assistant Housekeeping Manager is an integral part of the Housekeeping Team who collectively is responsible for the cleanliness and attention to detail of the hotel.
The Housekeeping Assistant Manager manages a shift of the Housekeeping staff to assure that guest rooms and public areas are cleaned to exacting standards.
This individual leads the team in a constructive and efficient manner in order to create and maintain the highest level of service consistent with Four Seasons Standards.
He or she will require great enthusiasm and commitment in addition to an acute ability to problem solve.
Manages and monitors the performance of House Attendants, trains and schedules the staff (Roster).
Conducts Performance Evaluations and disciplines staff when needed.
Assures that there are sufficient supplies on the guest floors and public areas.
Checks cleanliness of guest corridors, stairwells, elevators and common areas.
Manages a team of Room Attendants, House Attendants and liaise with Outsource Company responsible for the cleaning and upkeep of a specific area of the hotel.
Resolves guest concerns and interacts with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
Interviews, trains and as well as conducts performance evaluations and corrective interviews as needed.
Responds properly in any resort emergency or safety situation.
Establishes detailed cleaning and preventive maintenance programs to ensure appearance and life of all furniture, fixtures and equipment.
Sets and maintains high standards of cleanliness. Assigns staff to complete the needed activities for the day and round plan.
Monitors staff’s activities to assure that standards are being met, staff is being supported and guest needs are being met.
Inspects all areas of responsibility daily.
Works directly with Outsource Contracted Companies to assure quality and timeliness of work.
Assures the financial goals of the department are being met.
Monitors and controls labor expense for divisional expenses such as Cleaning Supplies and Contract Services.
Establishes and maintains accurate inventory records.
Participates in periodic Linen, Uniform and Supplies Inventories.
Recommends appropriate actions passed on results of inventory.
Assures that equipment is properly maintained.
Prepares annual budget for labor and operating expense.
Proposes items to be included in annual Capital Plan.
Essential Skills and Qualifications:
A firm knowledge of hotel operations
Previous experience in Housekeeping Management capacity in a similar role in an international hotel or resort.
Strong training and supervisory skills are essential in this role.
Good written and spoken English skills are essential, as is computer proficiency with MS Excel and Word.
Ability to use the property management systems such as HOT HOS Systems and Opera Systems.
Works harmoniously and professionally with co-workers and supervisors.
Understanding or have background, experience to work with Outsource Cleaning Company.
Essential Leadership Skills:
The person we seek will be a passionate and motivated leader, with excellent personal presentation and interpersonal skills.
Solid business acumen and a passion for service.
We are looking for individuals who possess a high level of attention to detail and a strong work ethic.
The ability to multitask and prioritize is also essential for this position.
Join our Team:
Work on a team that is built on mutual respect, collaboration, excellent service.
Four Seasons provides employees with the same level of care that we expect to be shared with our g
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