Interested applicants must apply via this link: http://www.kentessa.com/jobs/bda . Only candidates who apply via this link will be contacted.
We are a leading gift delivery company in the UAE. We offer a wide range of innovative and high quality products from floral arrangements, chocolates and cakes. We are seeking a highly motivated individual to join our team as a Customer Service Representative. We are looking for applicants who are excellent communicators and passionate about customer service.
Be passionate about customer service, and true to the company’s slogan of “Delivering Love”.
To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our guests, with the key aim of retaining and attracting new customers.
Attract potential customers by answering product and service questions through phone, email and chat
Maintain customer records by updating account information.
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Contribute to team effort by accomplishing related results as needed.
Respond to customer inquiries by understanding the inquiry; reviewing previous inquiries and responses; gathering and researching information; verifying customer’s understanding of the information and finally providing the appropriate response.
Raise service level by recommending improved processes; identifying new product and service applications.
Bachelor’s Degree Holder
Minimum two years of sales experience and client relations (e.g. telesales, generating leads, attending client meetings, making quotations, closing deals)
Excellent English communication and presentation skills. Arabic speakers would have a very strong advantage
Friendly and confident personality
A smart appearance and is able to present oneself with confidence
Should have a good understanding of the UAE market
Pro-active and has an entrepreneurial way of working
Job Type: Full-time
Job Type: Full-time
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