The purpose of this role is to create a superb online customer experience by assisting customers visiting online store with their product & service inquiries, order booking, service requests and complaints via phone, web-chat, email and social media channels.
Handle incoming contacts on all areas of online retail store customer service operations in an effective and efficient manner with focus superb customer experience.
To follow up the scripts, policies, and procedure while handling customers service processes in a timely manner so that consistency of contact and efficiency prevails.
Ensure customer data is captured when relevant so accurate reporting and analysis can be undertaken.
Technical: Ability to work on e-commerce system (website and order management system) and contact center system (CRM, Phone, Web-chat, Email, Social Media Management Tool) for extended hours in schedules.
Preferably a Degree holder or equivalent in any field
Strong commands (verbal) in both English & Arabic
Able to work within a team = Team play
Strong customer service orientation
Strong coordination and organization skills
Capability to work in a dynamic and high pressure environment
Ability to work shifts
Ability to demonstrate a positive, enthusiastic and friendly attitude
Trouble shooting skills
Good command in Computer Operating System and supporting applications
To apply for the above position please email your CV to email@example.com Please put the subject as “Call Center Advisor “>/p>
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