Call Center & Operations Supervisor

  • Listed: March 10, 2018 3:00 pm
  • Company Name: Call Center Solutions Dubai - CCSD
  • Job Type: Full Time
  • Salary Package: 4001-6000 AED
  • Required Experience: 1-2 Years
  • Minimum Education: Anything
  • Emirates: Dubai
  • Country: United Arab Emirates
  • Employer Website: http://www.callcentersolutions.ae

Description

We are looking for a Call Center & Operations Supervisor to join the team of one of our valued client, located in Dubai, UAE.

Monitor and evaluate agent performance, prepare and deliver training, focus on quality assurance and agents performance
Identify operational issues and suggest possible improvements to maximize customer satisfaction and sales
Prepare reports and analyze data for the management on daily/monthly basis
Anticipate escalation and take over calls when needed
Establish procedures, policies, CC standards, KPIs, incentive scheme
Project management across the company to support the CC
YOUR QUALIFICATIONS:

Fluent in both Arabic & English is a MUST
French as a third language is a plus but not a condition
Work experience 2 – 3 years in Customer Care Service & CC Operations
Experienced in leading teams, quality assurance & project management
Proven record of delivered projects & performance KPIs results
Excellent problem solving, leadership, analytical and efficient
HOW TO APPLY:

Send an email to the provided email address
Your application must include your resume and cover letter
Candidates can apply till 15th March 2018
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Like us on Facebook: https://www.facebook.com/pg/callcentersolutionsdubai #CallCenterSolutionsDubai . Visit our web at www.callcentersolutions.ae

Job Type: Full-time

Salary: AED4,000.00 to AED4,500.00 /month

Required experience:

Call Center Supervisor: 2 years
Customer Service: 2 years
Required languages:

French
English
Arabic

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Listing ID: 9425aa2a6eac6328

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