CALL CENTRE AGENT

  • Listed: March 18, 2017 10:23 am
  • Expires: This ad has expired
  • Company Name: Air Arabia
  • Job Type: Full Time
  • Salary Package: Negotiable
  • Required Experience: 1-2 Years
  • Minimum Education: Anything
  • Emirates: Sharjah
  • Country: United Arab Emirates
  • Employer Email: cv@airarabia.com

Description

HUB: Sharjah

Reference No: ABY17- CCA
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About the job

The purpose of this role is to provide customers with information in response to enquiries about products and services; make bookings for services including flights; handle and resolve complaints.

Key responsibilities:
Confers with customers by telephone in order to provide information about products and services, do bookings, modify or cancel reservations, and/or obtain details of complaints.

Converts calls to sales.

Meets the monthly targets in terms of;
Revenue
Ancillary
Quality

Ensures maximum level of productivity, punctuality and flexibility.

Understands the real Call Centre concept activities & work in achieving it.

Manages and resolves customer complaints.

Identifies and escalates priority issues from customers.

Conducts follow up customer calls where necessary.

Qualifications & Experience:
High school diploma or equivalent.

Minimum 1 Year experience in related field.

Proficient in relevant computer applications.

Knowledge of customer service principles and practices.
Very good communication skills both written and verbal.

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Listing ID: 98358cbdf9a50652

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