We are looking for Call Center Representatives for an expanding company in Dubai. You will responsible for the liaison between our company and its current and potential clients. You will interact by telephone with clients to provide information on the Company’s services, collect information on the client’s requirements, upsell services and conduct follow-up calls.
Manage incoming calls and customers service enquiries.
Identify and assess the client’s needs and obtain client information
Provide accurate and complete information about the services offered by the Company.
Persuade potential clients to purchase a service from the Company
Take the client through the booking process in a clear and informative manner
Recommend new services, value added services, upgrades and renewals.
Maintain enquiries and the client data bases
Follow up on initial contacts and build relationships through open communication.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Contact businesses or private individuals
Keep records of all conversations in our call center database
Education and Experience
Proficient in relevant computer applications and call center systems
Previous experience within a call centre environment would be an advantage
Good typing skills
Knowledge of sales principles and methods
Required language skills – English and English/Arabic
Possess strong verbal communication skills, negotiation skills and adaptability
We are offering a basic salary plus good commission structure
Mention that you found this ad on Bibango.com when you Call or Message.