Allianz Worldwide Care Profile
Allianz Worldwide Care provides insurance solutions for health, life and disability on a global scale. Our focus is on earning and maintaining client loyalty by providing a global, market leading, level of service and support. We are the international health division of Allianz Worldwide Partners and part of the Allianz Group.
Founded in 1890, today the Allianz Group is one of the leading global services providers in insurance, banking and asset management. The scale of the Allianz Group and the extent of its worldwide operations mean that the majority of services offered by Allianz Worldwide Care are developed, delivered and supported from within the group. This ensures a more dependable and accessible service package that makes the most of local knowledge and on-the-ground support.
Our commitment to customer service is highlighted by our “Clear to Zero” claims handling initiative, whereby 95% of fully completed Claim Forms received are processed within 48 hours.
Our service-led approach is fostered by an internal culture of employee recognition and reward. Allianz Worldwide Care’s “I Make a Difference” award is given to staff who make a significant and positive difference within service-led activities, encouraging a service level that exceeds rather than meets customer expectations, across every stage of customer contact.
Claims Officer- Dubai
The role of Claims Officer involves processing medical claims for client’s worldwide. We ensure a high level of client service while processing claims within an industry leading 48 hours. The Claims Department is a very fast paced and challenging environment, with many different languages used and a mixture of cultures.
Adjudicate and process Claims within the agreed company SLA – clear to zero, in accordance with policy benefits to facilitate the company achieving its loss ratio target
Use AWC’s client database accurately and effectively to ensure reports generated give a true reflection of the department’s workload, which consequently facilitates effective target planning
Operate within and meet the conditions of company service standards, clear to zero, to guarantee customer satisfaction and retention
Contribute to the team and departmental productivity targets so that the agreed SLA is achieved and a high level of customer service is provided.
In line with the company’s policy on cost containment identify duplicate payments, possible non-disclosure and fraudulent claims
Respond to customer enquiries accurately and professionally and if necessary, liaise with other departments for support to ensure an efficient and professional response is given thereby achieving customer satisfaction
Participate in departmental medical training to expand knowledge of medical terminology and procedures and to develop comprehensive claims processing skills
Other Ad hoc duties as required
1 – 2 years experience in a customer focused environment, ideally in an administrative role
Proficiency in MS Office
Completion or progression towards the Diploma in Private Medical Insurance.
A highly customer-focused individual with strong interpersonal, communicative and accuracy skills.
Ability to work under pressure and to meet tight deadlines and service standards
The successful candidate will have the opportunity to work in growing multicultural company committed to empowering its employees and furthering their development. A competitive remuneration and benefits package is offered, including healthcare, pension, life & disability, travel subsidy, discounts on home and car insurance, sports & social club and support for professional studies
To learn more about us please visit
Allianz Worldwide Care is an Equal Opportunities Employer
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