Collections Manager – UAE

  • Listed: December 24, 2018 11:15 am
  • Company Name: Kone
  • Job Type: Full Time
  • Salary Package: Negotiable
  • Required Experience: 2-5 Years
  • Minimum Education: Bachelors Degree
  • Emirates: Dubai
  • Country: United Arab Emirates
  • Employer Website:


KONE is looking for an energetic and dynamic Collections Manager to be based in our Dubai office and looking after the United Arab Emirates. The successful candidate will be the expert in the implementation and control of KONE’s credit policies so that an acceptable level of risk is maintained, repayments are made on time, losses are kept to a minimum and arrears are economically collected. S/he will be keenly involved in early engagement with existing customers and will provide the leadership to the team Collection Specialists and support the continuous process improvement. S/he will be the authority on cash flow optimization and be responsible for the setup of a professional collection infrastructure always adhering to and optimizing KONE policies and procedures.

We are looking for somebody with a proven track record of being a go-getter and understanding how to partner and collaborate with the business. The ideal Collections Manager will be someone who is customer focused with influencing skills and the ability to integrate well into a team environment.

Outdoor Collections experience is a must.


To lead the team of Collection Specialists to execute their role in the KONE Way (KW) process, Manage Collections and Disputes;
Assure credit worthiness of potential customers (pre-tender) using credit rating reporting and past payment history for existing/recent customers;
Maximize receivable cash flow through optimization, development and measurement of the collection team;
Analyze and implement continuous process improvements to optimize receivables via utilization of KW-process;
Manage Collections and Disputes, supported by KW-solutions and the team;
To travel to field locations and to conduct receivable audits, provide education and development of field personnel, deliver presentations on receivable analysis, examine collection policies and processes for compliance, problem solve and recommend improvement opportunities;
To assist with managing, directing and maintaining a professional collection infrastructure in accordance with KONE policies and procedures for receivables, payment terms, provisions, collection policies, retention management, asset protection management and process integrity;
Assist regional/branch management with receivable goals and objectives, timely management reporting, project and customer risk analysis, and coordination of corrective action plans;
Responsible for evaluation and interaction with 3rd party collections companies that are authorized by KONE.


Bachelor’s Degree
Minimum 3-5 years in a similar role with outdoor collections experience;
Highly motivated, goal oriented, diligent, organized self-starter with an organized strategy;
Fluency in English is a must combined with being a strong motivating leader;
Fluent in Arabic language will be a plus;
Strong Computer knowledge – a good understanding of SAP will be advantageous;
Strong Communication skills – the ability to influence other people;
Strong Negotiation Skills – the ability to negotiate through all levels of the organization;
Attention to detail – You need to be an individual who is precise in their work and highly organized

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.


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Listing ID: 845c1d09650cd09

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