Contracts Admin Officer – Emirates Group Careers


Job Purpose

Responsible for complete administration of all dnata Airport Operation contracts, covering airline and non-airline customers (including Marhaba products) at both Dubai International Airport and Al Maktoum International Airport.

Maintain the Contracts module in the CABS (Contracts & Billing System) by ensuring that the master data is accurately updated at all times. With guidance from Contracts Manager respond to ad-hoc customer quotations and follow up on queries for clarifications from Insurance, legal and finance.


Provide a comprehensive support service to other departments on contractual issues such as Legal, Insurance, P&L, Cargo and dnata International Ground Handling operations as well as supporting the Contracts Manager in any business to achieve the end results of the department.
Ensure periodic upgrades to main agreements (both airline and non-airline), Annexure A and Annexure B services within the CABS Contracting modules as per prevailing industry standards.
Update relevant service requirements negotiated with specific customers into the CABS contracting module so that the negotiation trail can be established and referred to.
Maintain the pricing data within CABS contracting module and Marhaba billing module so that contracts being negotiated always adhere to the most recently updated rates.
Update any changes to standard legal and insurance requirements so that the latest organisational requirements are in place prior to any contract negotiation.
Administer all Contracts (e.g., SGHA’s “Standard Ground Handling Agreements” and others) relating to:
Scheduled Carriers
3rd Party Handlers
Marhaba Products
by ensuring that all signed copies are secure, accurately filed and copies are shared with all concerned departments as required.
Suggest system enhancements to DMIS & CABS Contracting & Billing modules in light of changing business scenarios by defining specifications, establishing test strategies and controlling master setups.
Ensure that all enhancements and developments are adequately tested for both constructive and destructive conditions prior to promote.
Qualifications & Experience

Airport Operations, Other 3+ Years
Degree or Honours (12+3 or equivalent)
Computer Skills Essential (Spreadsheet and Word Processor)
Administration background preferred

Salary and Benefits

At dnata, our style of delighting customers is unique. That’s why we attract the best people in the industry – people who can apply imagination to their work. We are growing quickly – and we are looking for people to join our global family of 20,000 employees. As one of the largest air services providers in the world, our services on the ground keep the world in the air. You’ll find dnata in 38 countries offering customers our expertise in ground handling, cargo, travel, and flight catering. We believe in the power of our people – and we’re always on the look-out for potential stars to help us deliver the promises our customers make. Be a part of our success story. If you want to join us, please visit to apply.

We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund. It has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1= Dh3.66. Besides travel benefits normally associated with an airline, more information on employee benefits is available within the ‘Working Here’ section of this site. By viewing the ‘Dubai Lifestyle’ section in the site you can also consider the benefits of Dubai as a location to live and work in.

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Listing ID: 5105785256823f3d

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