We are an Intl Group of Companies specializing in:
– Debt Management
– Risk Management
– Translation Services
we are expanding our horizon and need a dynamic personality for the post of Cross Border Manager for our International Debt Collection
Key Responsibilities: –
Experience in Collections/Finance/operations.
Act as a relationship manager in building and maintaining successful relationships with clients across globe.
Coordinate with international partners/agents/clients.
Evaluate the international partner’s performance.
Ensures that customer issues are dealt with in an efficient manner,
Senior presence and ability to operate at different levels (e.g., research/analysis, thought-partnerships, presentations, interactions with O&T partners and 3rd parties).
Working in a very dynamic team in a high paced environment which requires the ability to lead and manage multiple projects and priorities at the same time.:
Work closely with the team of collectors to ensure smooth flow of process and ensure success on cases assigned.
Develop and maintain an appropriate control system for all Cross-border operations
Achieving the KPI’s and Targets
Ensuring that the updates are regular and constantly build relationship with existing clients and look out for new ventures. Increase the flow of cases.
Preparing proposals for debt collection/reviewing documents
Preparing MIS Reports to clients/Management
Carrying out client satisfaction surveys and reviews.
Updating and monitoring the CRM
Escalating and resolving areas of concern as raised by clients.
Graduate, Preferably with experience in Collections/Customer Service
Strong oral and written communication skills.
Original and innovative thinking, creativity.
Self-motivated and goal oriented.
Strong negotiation and interpersonal skills
Excellent analytic, organizational and coordination skills Ability to manage and lead multiple priorities as well as with capacity to deal with reprioritization.
Ability to handle situations which can be challenging.
Attention to detail and focus on execution with resilience and conviction on the delivery of agreed objectives.
Excellent command over EXCEL & Power Point.
If you have the right experience and skills for this role and would like to advance your career and have the passion , please apply with your updated resume to career at alwadiholding dot com quoting the reference in subject “CBM2019”
Job Type: Full-time
Salary: AED6,000.00 to AED7,000.00 /month
Jumeirah Lakes Towers – Dubai (Preferred)
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