AED4,000 a month
To answer incoming telephone enquiries and switchboard calls and respond to requests for information received by e-mail, fax, SMS or voice mail. * To initiate outgoing calls in accordance with procedure, assist with outbound calling campaigns and encourage customer feedback in order to improve council services. * To accurately collect and record customer information, and where necessary, complete timely referrals to either internal or external service points using agreed means of information transmission. * To receive and respond to enquiries across a wide range of council services, and act as the initial point of assessment for eligibility. * To provide advice and assistance to customers in the most appropriate format to meet their needs, demonstrating due attention to customer care and a professional approach at all times. * To receive and process ‘follow up’ information about previous requests and reports and to update systems as appropriate. * To use contact centre software applications and other electronic information systems appropriately and in accordance with procedure. * To liaise with other departmental staff, partner organisations and external service providers * To be able to quickly identify situations requiring specialist information and direct customers appropriately * To provide general administrative support such as mailing, faxing, photocopying, information storage and printing. * To maintain an awareness of all relevant service developments and participate in all aspects of training, proactively seeking opportunities for learning and self – development so as to improve effectiveness and efficiency of service delivery.
Those who are interested can send your cv to recruit.lifecare”at”gmail.com
more information whatsapp only +971526332635
Job Type: Full-time
Salary: AED4,000.00 /month
High school or equivalent
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