Customer Experience Specialist

  • Listed: December 13, 2017 9:58 am
  • Company Name: Justmop.com
  • Job Type: Full Time
  • Salary Package: Negotiable
  • Required Experience: 1-2 Years
  • Minimum Education: Anything
  • Emirates: Dubai
  • Country: United Arab Emirates
  • Employer Email: work@justmop.com

Description

Job Summary

Are you looking for a new challenge in a fast moving and dynamic start-up? Do you want to work in an international team, while quickly building your career? Then you came to the right place! At Justmop.com, we’re on a mission to change the way GCC books home services, starting with cleaning. Every day, we connect our customers with great cleaning service providers through our beautiful apps and website. By doing this, we make our customers’ lives a little bit easier, while simultaneously helping our partners increase their earning potential. We are now growing rapidly and expanding our services all across UAE and GCC. If you want to be part of an exciting, well-funded company that is revolutionizing an industry, join us on this ride by applying for a position.

Responsibilities and Duties

Actively monitoring orders placed via Justmop up to completion

Answering inbound calls from Cleaning Company Partners and acting on the pending issues

Proactively liaising with cleaning companies to ensure orders run smoothly

Taking the necessary actions to improve the customer experienceInvestigate and resolve customer complaints and queries on the spot

Checking in with the cleaning companies via email and phone to align with the orders

Support other functions (i.e. Inbound, Outbound, Email, Live-chat, etc.) when needed.

Qualifications and Skills

Excellent written and spoken English

Genuine passion for providing the highest level of customer service

Ability to use multiple systems and multitask in a fast-paced environment

Effectively communicate to a wide range of people via telephone or emailImminently assess a situation and problem-solve to point of resolution

Work hard and well under pressure

Customer support experience is a big plus

Benefits

Attractive salary package, Medical insurance, flight ticket, occasional team lunches

How to Apply

To apply, please send your CV/cover letter to work[at]justmop.com , and mention “Customer Experience Specialist” in the subject line.

Job Type: Full-time

Job Location:

Dubai
Required language:

English

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Listing ID: 4595a2fa3afb8d6d

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