Are you looking for a new challenge in a fast moving and dynamic start-up? Do you want to work in an international team, while quickly building your career? Then you came to the right place! At Justmop.com, we’re on a mission to change the way GCC books home services, starting with cleaning. Every day, we connect our customers with great cleaning service providers through our beautiful apps and website. By doing this, we make our customers’ lives a little bit easier, while simultaneously helping our partners increase their earning potential. We are now growing rapidly and expanding our services all across UAE and GCC. If you want to be part of an exciting, well-funded company that is revolutionizing an industry, join us on this ride by applying for a position.
Responsibilities and Duties
Actively monitoring orders placed via Justmop up to completion
Answering inbound calls from Cleaning Company Partners and acting on the pending issues
Proactively liaising with cleaning companies to ensure orders run smoothly
Taking the necessary actions to improve the customer experience
Investigate and resolve customer complaints and queries on the spot
Checking in with the cleaning companies via email and phone to align on the orders
Support other functions (i.e. Inbound, Outbound, Email, Live-chat, etc.) when needed.
Qualifications and Skills
Excellent written and spoken English
Genuine passion for providing the highest level of customer service
Ability to use multiple systems and multitask in a fast paced environment
Effectively communicate to a wide range of people via telephone or email
Imminently assess a situation and problem-solve to point of resolution
Work hard and well under pressure
Customer support experience is a big plus
Attractive salary package, Medical insurance, flight ticket, occasional team lunches
How to Apply
To apply, please send your CV/cover letter to work[at]justmop.com , and mention “Customer Experience Specialist” in the subject line.
Job Type: Full-time
custome: 1 year
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