CUSTOMER RELATIONSHIP MANAGEMENT EXECUTIVE

  • Listed: May 6, 2018 11:18 am
  • Company Name: Al Zahra Private Hospital
  • Job Type: Full Time
  • Salary Package: Negotiable
  • Required Experience: 1-2 Years
  • Minimum Education: Anything
  • Emirates: Sharjah
  • Country: United Arab Emirates
  • Employer Email: recruit@alzahra.com

Description

Job Description

Post:
Executive – Customer Relationship Management

Department:
Operations

Reporting to:
Operations Manager

The CRM Executive will take on the responsibility of running the Customer retention activities with the purpose of keeping the existing patients to remain in the loop and keep visiting back to the hospitals for their healthcare needs.

Roles and Responsibilities:
Call back the “Failed to Attend” patients to reschedule their appointments

Calling the “Insurance Approved Cases” in lieu of booking the required appointment

Appointment confirmation calling to remind patients for their upcoming appointments

Calling the doctors before the start of their OPD to confirm if they are late for their OPD

Calling the Patients who are Referred internally for other specialty.

Qualifications:
10+2+ Diploma mandatory, however Graduate is desirable

Prior experience in Hospital/ Medical Center or Call Center is a must

Minimum 2+ years’ experience

Good Communication skills, both written and spoken

Training needs:
Basics of Customer Services

Understanding of Insurance and co-payment framework

Working knowledge of appointments booking on Insta software

For the role, we can look to hire people through IJP, people who have worked in the insurance division or in the GSE role can be considered.

How to apply:
Please send your cv to recruit@alzahra.com

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Listing ID: 4225aedcb2014f27

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