AED10,000 – AED15,000 a month
As a Client Experience Lead, you’ll coach, motivate, and manage a team of customer support agents. You’ll also work closely with the Client Experience management team to evaluate team performance and execute new and existing processes and policies with the goal of delivering a seamless and exceptional experience for our clients.
· Lead and manage a team of 5-15 Client Experience Agents by communicating objectives, providing performance feedback, and developing team members to be their best selves
· Coach, motivate, and inspire a team of associates to deliver outstanding service
· Build relationships through fun, personalized, and productive interactions with your team members
· Drive team members to meet and exceed ticket expectations; continuously help associates to become more productive and efficient
· Execute day to day business management duties including workflows, scheduling, shift approvals, meetings, and reporting
· Demonstrate expertise in providing prompt, friendly, and professional support to clients via email and possibly phone and chat
· Resolve client tickets and support the resolution of escalated client issues
· Identify opportunities to improve products and processes to better address the needs of our clients and drive overall associate efficiency
· Take on special projects outside of normal day to day responsibilities as directed
Job Type: Full-time
Salary: AED10,000.00 to AED15,000.00 /month
Customer Service Manager: 2 years
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