Purpose of the Job
The Customer Service Representative is focused on providing an exceptional and professional service to both existing and potential clients. Providing the client with a superior service, which ultimately will give clients a reason to use EBC and a reason to stay with EBC.
Acts as the first point of contact for all clients and visitors on a daily basis, providing a professional and friendly front of house service and delivering an exceptional first impression.
Taking pride in the appearance of the business center by adhering to the EBC dress code and ensuring all areas of EBC center including; kitchens, meeting rooms, conference rooms and reception areas are presented within company standards.
Contribute to the overall revenue of the center by identifying opportunities to up sell and cross sell EBC products and services.
Increase client retention by meeting and exceeding client needs.
Provide a resource for clients seeking information, assistance or recommendations; a thorough understanding of all key services, products and amenities are critical in the ability to deliver service in an exceptional and timely manner.
Demonstrate a true passion for customer service by proactively seeking ways to exceed client’s expectations, always going above and beyond.
Highly visible and ready to assist clients as and when needs arise with a flexible and helpful approach.
Commit to solving any client/visitor issues and following through to resolution.
Providing administration support including delivering mail, organizing courier services, ordering office supplies, preparing and booking their meeting rooms and other administration/secretarial duties.
Acts as a champion within center sets an example of high performance, providing motivation and coaching to other team members.
Specific areas of responsibility allocated to them in the absence of the Center Manager.
Managing the day -to-day operations of the center
Daily communication with new and existing clients
Maintain calendar, take phone messages, arrange meetings, handle mails and couriers, screen office and telephone callers
Respond to queries
Organizing and maintaining files and records
Invoice the clients accurately and ensure the payments are on time along with timely reminders
Collecting payment and handing over the same to accountant
Dealing with vendors for various office supplies and ensuring enough supply in stock while maintaining the expense reports
Updating Occupancy report every month
Maintains operations by following policies and procedures; reporting needed changes
Up-selling the office space to new clients before forwarding the query to the sales team
Preparing the Renewal Tenancy Contract
Key Criteria Essential:
Previous work experience within a customer service focused position.
Previous experience of working within in a client-facing environment, i.e. Reception/ concierge.
Professional communication skills.
Working knowledge of Microsoft Office Suite, including Word, Excel,
PowerPoint and Outlook
Proven organization skills ability to prioritize and multi-task.
Previous experience within another serviced office provider or other service related industry.
Degree or equivalent within hospitality or business.
Email your CV to office(at)espadabc(dot)com
Job Type: Full-time
Customer Service: 2 years
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