Customer Service Representative

  • Listed: November 3, 2018 2:27 pm
  • Company Name: Apparel Group, Dubai UAE
  • Job Type: Full Time
  • Salary Package: 4001-6000 AED
  • Required Experience: 1-2 Years
  • Minimum Education: Anything
  • Emirates: Dubai
  • Country: United Arab Emirates
  • Employer Website: https://www.appareluae.com/company/) or 6THSTREET.COM ( https://en-ae.6thstreet.com)

Description

Walkin Interviews for Customer Service Representative (Female) on Saturday, 3rd November 2018 from 11:00 AM to 2:00 PM

Address/ Venue:

Office 102, 1st Floor

Al Sharafi Building,

Near Exit 3 – Al Fahidi Metro Station (Green Line),

Bur Dubai, Dubai

UAE

Directions:
Please get down at Al Fahidi metro station (If you are coming by metro) and take EXIT 3,
Take exit No: 3, to see Al Sharafa Building on the left (restaurant and pharmacy), walk through the basement.
You can enter the building and come to 1st floor.

“CANDIDATES WITH ONLY VISIT/ CANCELLED VISAS WILL BE CONSIDERED”

Salary: AED 4000 Plus |Bonus AED 500 based on performance

Mandate to Know ARABIC & ENGLISH (SPEAK, Read and Write)

AGE: Not born before 1990

Documents to carry for the interview: Updated resume

We are looking for highly motivated, energetic Customer Service Representative who can thrive in a fast-paced, dynamic environment where they are able to assist customers throughout their shopping journey from order to delivery and returns and ensure every interaction is exceptional.

Visit us on the below links to understand our vision, mission and future goals and why you should aspire to be with us. Apparel Group ( https://www.appareluae.com/company/) or 6THSTREET.COM ( https://en-ae.6thstreet.com)

Key Responsibilities:

To assist customers with any of their inquiries and complaints through email, phone and social media
To take ownership to resolve customers’ issues at first contact
To ensure SLA’s and customer’s expectations are always achieved
To deal with complaints and escalation process when necessary
To act as a Brand Ambassador at all time
To communicate promptly any information to customers about their orders
To help customers to register online and/or to process their orders
To assist customers with any issues with regards to the returns of their orders
To always deal with the most difficult customers in a quick, willing and professional manner, aiming to turn negative situations into a positive outcome and using available resources to solve problems
To issue refunds and compensation as appropriate
To be pro-active and show initiatives and ideas to constantly improve the service provided to our customers
To assist in gathering information and produce reports on a regular basis
To be able to deal with customers with late returns and faulty goods
To liaise with fulfillment for any issues with customers’ orders
To coordinate with shipping over issues raised by customers with regard to either orders or return
To help customers with product enquiries and drive cross-selling to increase units per transactions
Job Types: Full-time, Permanent

Salary: AED4,000.00 to AED4,500.00 /month

Experience:

0 to 3: 1 year (Preferred)

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Listing ID: 2075bdaebb393ef3

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