Customer Service Representative

  • Listed: June 6, 2019 11:35 am
  • Company Name: Apparel Group
  • Job Type: Full Time
  • Salary Package: 4001-6000 AED
  • Required Experience: 1-2 Years
  • Minimum Education: Anything
  • Emirates: Dubai
  • Country: United Arab Emirates
  • Employer Website: ) or 6THSTREET.COM ( )


Salary: AED 4000 Plus |Bonus AED 500 based on performance

Mandate to Know ARABIC & ENGLISH (SPEAK, Read and Write)

We are looking for highly motivated, energetic Customer Service Representative who can thrive in a fast-paced, dynamic environment where they are able to assist customers throughout their shopping journey from order to delivery and returns and ensure every interaction is exceptional.

Visit us on the below links to understand our vision, mission and future goals and why you should aspire to be with us. Apparel Group ( ) or 6THSTREET.COM ( )

Key Responsibilities:

To assist customers with any of their inquiries and complaints through email, phone and social media
To take ownership to resolve customers’ issues at first contact
To ensure SLA’s and customer’s expectations are always achieved
To deal with complaints and escalation process when necessary
To act as a Brand Ambassador at all time
To communicate promptly any information to customers about their orders
To help customers to register online and/or to process their orders
To assist customers with any issues with regards to the returns of their orders
To always deal with the most difficult customers in a quick, willing and professional manner, aiming to turn negative situations into a positive outcome and using available resources to solve problems
To issue refunds and compensation as appropriate
To be pro-active and show initiatives and ideas to constantly improve the service provided to our customers
To assist in gathering information and produce reports on a regular basis
To be able to deal with customers with late returns and faulty goods
To liaise with fulfillment for any issues with customers’ orders
To coordinate with shipping over issues raised by customers with regard to either orders or return
To help customers with product enquiries and drive cross-selling to increase units per transactions
Job Type: Full-time

Salary: AED4,000.00 to AED4,500.00 /month


Customer Service: 1 year (Preferred)

Dubai (Preferred)

arabic (Required)

Share with Friends

Mention that you found this ad on when you Call or Message.

Listing ID: 1645cf7af03a8285

Report problem

Processing your request, Please wait....