CUSTOMER SERVICE SUPERVISOR at BOUNCE

  • Listed: January 20, 2018 12:13 pm
  • Company Name: Bounce-باونس
  • Job Type: Full Time
  • Salary Package: Negotiable
  • Required Experience: 1-2 Years
  • Minimum Education: Anything
  • Emirates: Dubai
  • Country: United Arab Emirates
  • Employer Email: careers@bounce.ae

Description

Full-time, Part-time
To manage the efficient delivery of an exceptional customer experience at all BOUNCE areas.
To supervise and engage Hosts to ensure the customer experience is in accordance with our brand values.
To ensure that our operational systems and processes are consistently followed so that high standards are achieved and profitability is maximized.

Company Vision PASSIONATE & TALENTED PEOPLE LEADING THE FREE-JUMPING REVOLUTION.
DELIVERING AN AWESOME EXPERIENCE FUELLED BY THE EUPHORIC RUSH OF FLIGHT!

BOUNCE is a fast paced and energetic environment full of smart people who make things happen.

Our Values We have a powerful working culture that fuses passion, connectivity, accountability and evolution of the BOUNCE experience. These are the BOUNCE values:

Passion
You can’t deliver the vibe unless you’re feeling it.
Jump around. Make someone’s day. Enjoy yourself.
Unity
We’re a team. We jump together and we’re building a revolution together.
Talk straight. Talk often. Stay tight.
Accountability
We need leadership at every level.
Take charge. Solve problems. Make it safe. Make people happy.
Keep it fresh
We want to be a loved regular haunt.
Encourage & Inspire. Help evolve & vary the experience.

Key accountabilities Values & Behaviors
Lead by example by living BOUNCE Values on a day to day basis and encourage and help all Hosts to do the same
Positively influence and maintain the BOUNCE culture through direct and indirect action as needed
Take every opportunity to promote the BOUNCE Vision, Values and Culture both internally and externally
Customer Experience & Delivery
Facilitate a Free-Jumping Revolution culture!
Welcome and serve customers in an efficient and friendly manner and provide a high level of product and service knowledge
Facilitate customer flow throughout the reception, Food Store and party areas and deliver an exceptional customer experience
Ensure Customer Services team follow specified systems and procedures and complete checklists fully and on time
Prepare F&B offers for group bookings (e.g. schools, parties, corporates) and ensure delivery is on time
Proactively communicate upcoming bookings and customer activity with team to assist in planning and coordination
Check daily occupancy and liaise with Experience Manager to ensure smooth coordination of organised groups such as schools, corporate or large group bookings
Check rosters and ensure breaks are allocated based on customer activity
Ensure party rooms are ready and available based on customer numbers
Manage customer issues and resolve promptly
Forward all customer feedback regarding promotions, team members, customer experience and complaints to the Customer Services Manager to review
People Management
Lead and supervise Host team so that they are engaged and consistently delivering an exceptional experience
Facilitate training and induction to ensure Hosts are able to achieve current role requirements
Ensure Customer Services team follow specified systems and procedures and complete checklist fully and on time
Safety
Ensure a safe environment for all customers, team members and contractors with a prevention focus by ensuring the safety system is followed
Complete incident and injury reports in an accurate and timely manner
Complete Food Store operating checklists and ensure that food safety standards are maintained
Food & Beverage Delivery
Ensure that the preparation, presentation and delivery of food and beverage is of a high standard
Ensure safe food and beverage handling standards and quality is maintained
Follow specified F&B systems and procedures (including cash & credit card security procedures) and complete checklists fully and on time
Stock Management & Merchandise
Follow systems for stock control, rotation and food storage
Follow stock management processes to ensure deliveries, invoices and approvals are accurately recorded
Ensure excellent presentation of food, beverage and merchandise Presentation & Cleanliness
Ensure the reception, Food Store and party areas are clean and well presented at all times
Ensure all non-trampoline areas represent the brand and are set up for functional use

Direct Reports
Customer Service Hosts

I’m interested! What’s next? If you have the experience, drive, passion and commitment to make your mark in the Free-Jumping Revolution, then we’d love to hear from you.

Submit your cover letter and a current CV to BOUNCE at careers@bounce.ae , highlighting how you will drive sales at Bounce!

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Listing ID: 3835a61d8574fc61

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