Customer Support Executive / Customer Support Representative

  • Listed: August 6, 2019 9:11 pm
  • Company Name: Freshtohome.com
  • Job Type: Full Time
  • Salary Package: 0-2000 AED
  • Required Experience: 1-2 Years
  • Minimum Education: Anything
  • Emirates: Dubai
  • Country: United Arab Emirates
  • Employer Website: freshtohome.com

Description

**IMMEDIATE HIRING – WORK FROM OPTION AVAILABLE**

A customer-oriented service representative to act and provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.

Skills: Customer Service Executive, Customer service representative, Customer support

Language: English (Mandatory), Arabic Malayalam, Hindi, Urdu, Tagalog

Industry: E-Commerce / Online sales of Fresh Produce

Functional Area: Customer Service/Call Centre/BPO. Please note candidates with UAE Logistics industry experience will be an added advantage.

Job Responsibilities:

Effectively manage incoming calls/ Emails/ In App complaints and queries
Coordinate with the Logistics team to ensure customer satisfaction and key information is cascaded.
Identify and assess customers’ needs to achieve satisfaction.
Provide accurate, valid and complete information
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Detailed documentation of all Customer Interactions
Follow communication procedures, guidelines and policies
Job Requirements:

Minimum 1 year of UAE experience as a Customer Service Executive
Strong customer service skills
Strong computer skills
Ability to multi-task
Decision making and problem-solving skills
Ability to prioritize and manage time
Attention to detail and accuracy
Time management and organizational skills
Effective communication skills
Professional phone etiquette
Team oriented
Salary: AED 1,000 – 1,500

Job Type: Full-time

Salary: AED1,000.00 to AED1,500.00 /month

Experience:

UAE: 1 year (Preferred)
Language:

Arabic (Preferred)
Malayalam (Preferred)
Urdu (Preferred)
Hindi (Preferred)
Tagalog (Preferred)

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Listing ID: 1085d499aa2c47ef

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