Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and – most of all – deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia, Qatar and Iraq. We have been supporting the RTA to operate the Dubai Metro since 2009 and have launched the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2017. We deliver Facility Management services to Hospitals, Universities, Airports, Military Facilities and Commercial Estates in the UAE and large-scale medical facilities in Saudi Arabia. We also deliver staff training and education to selected officers of the Qatar Armed Forces at the Officers’ training institute located at the Ahmed Bin Mohammed Military College in Doha.
Focussing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.
The primary responsibility of this position is the operation of trucks/plant machinery.
This position is also required to undertake general duties required and/or as directed by Shift Operations Manager or the Duty Engineer.
Structure and reporting relationship
This role reports to Duty Engineer, Shift Operations Manager and Engineering Services Manager
Based on the specific requirement of the role
The Driver/Plant Operator needs to be able to drive light and medium vehicles.
General Plant/Machine operation including road machinery (trailer and semi-trailer combinations,) as directed.
Maintain all machinery and equipment (small) to a high standard
Collect and deliver mail, invoices, payments and collections for Serco DA contract as required
Monitor incoming emails and answer or forward as required
Scanning and copying of documents and preparing outgoing mail for distribution as advised by Contract Administrator.
Maintain office filing and storage systems.
Update and maintain databases such as mailing lists, contact lists and client information
Responsible in monitoring the Driver’s fuel consumption by updating the Fuel tracker
To maintain a professional demeanor at all times
To provide transfers to Serco DA staff and visitors as and when requested in a timely and professional manner.
Pick and drop guests as required by bookings with Contract Administrator
Liaise with Contract Administrator for bookings and assignments
Maintain company provided vehicle by scheduling timely services; ensuring vehicle is always clean and presentable.
To carry out other activities as required by Contact Administrator SME-OMS
Carry out any other activities as required by the Office Manager including, but not limited to, performing work activities out of formal office hours.
To wear the prescribed uniform at all times.
Essential technical and professional skills, knowledge and qualifications
High School Diploma or Higher Secondary Education
UAE Driver’s License with a clean driving record
A good knowledge of all office systems and office administration
Knowledge of Arabic language is preferred.
Understanding of relevant policies and procedures.
Excellent communication skills with the ability to convey complex information in an easily understood format.
Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation.
Ability to handle confidential information in strict confidence
Ability to work with high integrity and minimum supervision.
Good interpersonal and customer service skills
A lively, energetic and strong personality a practical “can-do” attitude
At minimum of 2 years’ driving experience in UAE
A minimum of 1 year administrative experience
Additional / special features of the role
Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco
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