E-commerce Customer Relationship Manager

  • Listed: February 2, 2019 2:18 pm
  • Company Name: Healthcare Marketing Solutions DWC-LLC
  • Job Type: Full Time
  • Salary Package: 4001-6000 AED
  • Required Experience: 1-2 Years
  • Minimum Education: Bachelors Degree
  • Emirates: Dubai
  • Country: United Arab Emirates
  • Employer Website: http://www.my5starhome.com


Job Summary

We are looking for a creative, flexible, competent ECommerce Customer Relationship Manager who strives in a fast pace business atmosphere. This candidate must be able to multi-task, handle all aspects of customer service, assist executive team members, and enter orders in an efficient, accurate, and timely basis. An experienced candidate should have a background in administrative management and must have excellent written and verbal communication skills in conjunction with knowledge of E-commerce.

This role will function as the gatekeeper to the company and overall team. A general overview of the position includes ensuring that all calls, messages and emails are answered in a professional and courteous manner, building a relationship with the customer and resolving the customer’s questions and concerns. Answer product questions and resolving issues through ownership of the case.

The position works in conjunction with other representatives in the same position and is supervised by a manager. Attention to detail, knowledge of the products and delivery schedules and prior customer service experience are necessary. Extensive internet and technical knowledge are a must.

Providing general office support as needed. To include but not limited to handling customer request, placing orders, tracking shipment, follow up on delivery, getting customers feedback, moderating social media profiles, copy writing product description, executing and implementing marketing compaign, etc.

What we are looking for

Ability to troubleshoot and problem solve quickly.
Pleasant, friendly personality, good customer service skills and decision making.
Must be organized and proactive.
Extremely detail oriented but also able to multitask under pressure
Strong communication skills.
Job Type / Category

Job Duties

Serve website visitors by greeting, welcoming, directing and announcing them appropriately
Order management: Create quotes, ensure order information is verified, accurate and processed for on time delivery.
Handle and monitor online live-chat support; be able to handle chat and phone simultaneously
Develop and carry out an efficient online documentation and filing system
Maintain a clean and organized email inbox
Will act as point of contact between internal / external clients
Respond to all customer inquiries (email / phone / chat/ WhatsApp), resolve complaints, reviews, returns, disputes within a documented and timely manner
Maintain calendar of work and events, help coordinate and create employee events, arrange meetings and appointments, provide reminders
Make travel arrangements (hotels / flights) and personal errands for executive staff
Following established schedule to send reminders, invoices and follow up communication to employees and clients
Flexible schedule, to include evenings / weekends if needed to accommodate business
Receive and make follow up calls, answer, screen and forward incoming phone calls / emails while providing basic information as needed while simultaneously navigating computer systems
Handling day to day personal (confidential) and business needs of company executives
Required Education, Skills and Qualifications

Degree required; Bachelors preferred
Arabic and English speaking is required
Flexible schedule, to include evenings / weekends if needed to accommodate business
References will be required.
Company Profile

Healthcare Marketing Solutions DWC Llc is a digital marketing agency it helps business to achieve excellence in business management.

This role is required for a customer to manage their online store: www.my5starhome.com

Job Type: Full-time

Salary: AED2,500.00 to AED6,000.00 /month


Dubai (Required)

English (Required)
Arabic (Required)

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Listing ID: 8975c54662036913

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