Experienced Admin and Sales Support professional Well Versed in Office Administration and Correspondence Looking for Employment

  • Listed: January 11, 2017 8:21 am
  • Expires: This ad has expired
  • Expected Salary: Negotiable
  • Experience: 15+ Years
  • Education: Bachelors Degree
  • Country: United Arab Emirates
  • Emirates: Dubai
  • Street: Karama
  • Land Mark: Salsabeel Building 2
  • Candidate Email: jonelyn_deferia@yahoo.com
  • Mobile: 0568199797
  • Linkedin: https://www.linkedin.com/nhome/?trk=
  • Phone: 0568199797


Experienced Admin and Sales Support professional with 4 years Dubai Real Estate Experience and a strong background in Training, Facilitation, and Customer Service, having worked in several BPO (call center) industries for almost 8 years and well versed in administrative tasks from documentation, organization, and correspondence seeking employment in Office Administration, Customer Service, Call Center, or Training.

Address: Karama, Dubai, UAE Mobile: 056 819 9797
Email: jonelyn_deferia@yahoo.com

Summary of Qualifications:
* Excellent Time Management Skills
* Excellent Organizational Skills
* Excellent Communication Skills
* Excellent Data Entry Skills
* Proficient in MS Word, Excel, PowerPoint, Paint, and Outlook * Computer Savvy
* Berlitz (English) Language Certified (July 2007)
* IELTS Passer
* 4 Years Dubai Real Estate Experience
* CRM Property Portal Management (PropSpace and MyCRM)
* Trakheesi
* Office Management and Administration
* Sales and Marketing Administration
* Data Management and Documentation
* 8+ Years BPO (Call Center) Experience in Training and Customer Service * Executive Assistance and Correspondence


March 25, 2013 up to the present
Knight’s Court Real Estate: Administrative Officer
• Manage Office administration
• Manage Sales and Marketing Support
• Perform Administrative tasks
• Manage CRM and Trakheesi
• Manage Recruitment and New Hire orientation
• Provide Executive Assistance as the need arises
• Act as an interface between the Support Team and the Sales Team
• Manage all approvals for property listings (sale and rental) made by the Client Relationship
Managers (brokers)
• Manage property listings in Property Finder, Dubizzle, Bayut, and Just Property / Rentals
• Monitor recorded calls of brokers and provide a feedback summary to the Managing Director
• Coordinate with developers and other real estate agencies for Agency Agreement Registration
• Manage documentation of agency agreement and online portals agreement contracts
• Create fliers for new projects to be sent by brokers to their respective clients
• Provide back end support to the General Manager as needed
• Provide back end support to the Client Relationship Managers as needed
• Generate reports to the Sales Team as needed

April 16, 2012 – February 8, 2013
Transcom Worldwide (Philippines), Inc.: Language Proficiency Specialist
• Provided training for new hire employees in terms of language and culture
• Conducted training needs analysis (TNA)
• Evaluated agents communication skills
• Facilitated up-training and coaching sessions of agents with language issues
• Developed training materials

April 23, 2007 – September 30, 2011
TeleTech Bacolod CMC: Training Manager (May 1, 2011 – September 30, 2011)
• Managed two accounts
• Looked after three sites for the internet account
• Looked after two sites for the mobile account
• Managed the design, development, implementation, and evaluation of all client-specific training to meet project goals
• Managed the training staff including scheduling, logistics, and trainer development
• Coordinated all project specific updates with the client
• Ensured that all required up-training and certification scores were met
• Managed scheduling of back-to-back classes and trainers to ensure smooth facilitation
• Determined appropriate use of resources to meet training goals.
• Provided assistance to the Talent Acquisition Team in screening applicants
• Manage problem resolution as needed.

TeleTech Bacolod CMC: Training Supervisor (April 16, 2009 – April 30, 2011)
• Managed a team of language specialists and product trainers
• Set targets for the team
• Ensured that deliverables and targets were met every month
• Responsible for the development of each team member
• Ensured that initiatives were in placed that would cater to the program’s need
• Worked with Operations and the QA team to meet client needs
• Worked with trainers to perform deep dive analysis so that action items were executed
• Drove / Encouraged / Motivated 100% performance in all aspects

TeleTech Bacolod CMC: Language Trainer (April 23, 2007 – April 15, 2009)
• Facilitated grammar, pronunciation, and communication enhancement of new hire employees and support staff
• Provided language coaching sessions
• Conducted refresher courses on grammar
• Assessed language skills of agents
• Maintained reports of trainees performance
• Evaluated calls of agents
• Performed cross site and global calibrations with other trainers from different sites for Language
Readiness Assessment

July 19, 2004 – December 2, 2006
PeopleSupport Phils., Inc.

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