Female Filipino online sales executive
We are looking for a dynamic Customer Sales Executive for e-Commerce Company
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Responsible for communication with customer through Facebook & WhatsApp chat
Responsible for ensuring all the customer enquiry / orders received by Facebook, WhatsApp, & responding each and every customer enquiry
Ensure that all customer inquiries, including but not limited to, order status, inventory availability, delivery information, product information & photos, pricing are resolved satisfactorily; Provide accurate, valid and complete information using the appropriate methods/tools; Track and manage the interactions with the customers from every channel.
Understand customer’s needs and provide basic to moderately complex support; Identify and solve problems using available resources. Maintain current knowledge of products offered in catalog to support providing basic product information.
Handle customer complaints; Complete the required documentation within the time limit and submit to the relevant organization; Arrange the product returns and raise credit notes, where required.
Ensure order processing holds are addressed in a timely manner.
Proactively communicate product availability to the customer; Manage backorders, where required, informing sales team on pricing, quotes, product samples the customers of availability dates.
Greet all customer in a polite manner
Provide support to customer inquiries.
Achieve assigned target to reach incentive slabs
Liaise with other departments to resolve customer inquiries.
Provide feedback to department leadership as needed.
Actively engage in projects to improve service levels.
Perform other related duties as assigned by management.
The ability to act as an essential employee within the Customer Service Department-having the availability to work on company holidays;
Able to work on night shifts
Job Type: Full-time
Salary: AED2,000.00 to AED2,500.00 /month
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