Field Service Representative, AMS Africa
At AMS we are continuously looking for team players with can-do attitudes. Are you motivated by being part of a team that is helping with the regeneration of nations? We have the right opportunity for you!
A Field Service Representative is responsible for fundamental component in ensuring AMS provides technical service support to its existing customers whilst maximizing potential business opportunities and relationships with new strategic partners.
The Field Service Representative will be integral to the Operations Department within AMS and report directly to the Country Manager. Whilst not necessarily seen as a subject matter expert in every case, the Field Service Representative must know how to deliver training, customer service, fleet assessments and technical repairs to OEM standard.
The Field Service Representative will have 2 main functions:
As part of a customer service team providing technical support to the customer and acting as a communication channel between them and AMS.
As the focal point and travel to Internal customers within AMS and external customers to provide training, diagnose, troubleshoot process failings, advise, repair and fleet management operations.
If you are our ideal candidate you may come with a proven track record of:
HND, ASE certified, or City & Guilds Level 3 qualified
At least 5 years experience on International Trucks or any Heavy Vehicle and Equipment maintenance
At least 3 years experience providing training
Experience in analyzing, processing and understanding customer requirements and be able to make the appropriate recommendations.
Be able to make strategic decisions and work independently with the minimum of support and background information.
English and French speaking
Must have hands on experience on training
REME – Royal Electrical and Mechanical Engineers background
Flexibility on relocation and travelling within AMS operations globally is essential
Job Location: AMS Africa
Deployment Requirement : Urgent
To know more about AMS, please visit our website at http://www.automotivemanagementservices.com
Job Type: Full-time
Training: 2 years
HGV Maintenance: 5 years
Required license or certification:
REME – Royal Electrical & Mechanical Engineers
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