AED40,000 a month
Send CV by Email : mujtaba at morpheusgulf.com
Job Description :
Duties of a Head of CRM include:
Working closely with the sales and marketing director to provide guidance
on how to maximise current and prospective relationships through the
use of the CRM.
Responsible for managing the customer (HNI) experience and engagement
through the life of the project delivery and beyond.
Responsible for the development and implementation of a Client
Relationship Management operations/framework and provide performance
standards, tools, training and support to the Call Centre & CR Team, in
line with the overall strategy, in order to ensure the consistent
implementation of customer management.
Responsible for Client Relations function – Handover and Quality Control.
Define, improve and validate the processes, function and systems are in
place to provide satisfactory service to clients from sale to handover of
property and thereafter.
Accountable to provide satisfactory service to customers in handover
process to make sure all the financial, contractual and legal aspects are
Responsible for quality control aspects pre and post handover –
highlighting snagging, rectification, manage client expectations on defect
Responsible for developing and maintaining relationships with Dubai Land
Department to complete aspects like surveying, closure of ESCROW
account, issuing Title Deeds, transferring of properties and registration of
Ensure the CRM provides an effective sales funnel and efficient sales
Analysis of the current CRM and ensuring it’s fit for purpose and the goals
of the organisation.
Define requirements for effective use of the CRM and its infrastructure.
Making sure the CRM is customer focussed and working to maximize its
effectiveness for sales and distribution.
Working with external agencies and suppliers to ensure the successful
delivery of the CRM plan.
Planning, managing and delivering multi-channel, digital CRM marketing
Segmenting of the CRM to enable tailored and relevant marketing
messages to customers.
Ensure return on investment through KPI’s and performance metrics.
Championing and driving through necessary CRM changes ensuring full buy
in from all stakeholders in the business.
Key Skills :
The ideal background of a Head Of CRM :
Previous experience in similar Head Of CRM role.
Excellent technical knowledge of CRM and analytical systems.
Must have a strong commercial outlook and the ability to manage project
delivery through internal and external stakeholders.
Excellent understanding of CRM principles in a B2B and B2C environment.
Location : Dubai
Job Sector : Real Estate
Required Experience : 15 – 25 year(s)
Salary Range : AED 30000 – 40000
Job Type: Full-time
Salary: AED40,000.00 /month
CRM role: 10 years
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