Head Of CRM – Real Estate

  • Listed: April 22, 2017 12:25 pm
  • Expires: This ad has expired
  • Company Name: Morpheus Consulting FZE
  • Job Type: Full Time
  • Salary Package: 30001-50000 AED
  • Required Experience: 5-10 Years
  • Minimum Education: Anything
  • Emirates: Dubai
  • Country: United Arab Emirates
  • Employer Email: mujtaba@morpheusgulf.com


AED40,000 a month
Send CV by Email : mujtaba at morpheusgulf.com

Job Description :

Duties of a Head of CRM include:

Working closely with the sales and marketing director to provide guidance

on how to maximise current and prospective relationships through the

use of the CRM.

Responsible for managing the customer (HNI) experience and engagement

through the life of the project delivery and beyond.

Responsible for the development and implementation of a Client

Relationship Management operations/framework and provide performance

standards, tools, training and support to the Call Centre & CR Team, in

line with the overall strategy, in order to ensure the consistent

implementation of customer management.

Responsible for Client Relations function – Handover and Quality Control.

Define, improve and validate the processes, function and systems are in

place to provide satisfactory service to clients from sale to handover of

property and thereafter.

Accountable to provide satisfactory service to customers in handover

process to make sure all the financial, contractual and legal aspects are


Responsible for quality control aspects pre and post handover –

highlighting snagging, rectification, manage client expectations on defect

liability aspects.

Responsible for developing and maintaining relationships with Dubai Land

Department to complete aspects like surveying, closure of ESCROW

account, issuing Title Deeds, transferring of properties and registration of


Ensure the CRM provides an effective sales funnel and efficient sales


Analysis of the current CRM and ensuring it’s fit for purpose and the goals

of the organisation.

Define requirements for effective use of the CRM and its infrastructure.

Making sure the CRM is customer focussed and working to maximize its

effectiveness for sales and distribution.

Working with external agencies and suppliers to ensure the successful

delivery of the CRM plan.

Planning, managing and delivering multi-channel, digital CRM marketing


Segmenting of the CRM to enable tailored and relevant marketing

messages to customers.

Ensure return on investment through KPI’s and performance metrics.

Championing and driving through necessary CRM changes ensuring full buy

in from all stakeholders in the business.

Key Skills :

The ideal background of a Head Of CRM :

Previous experience in similar Head Of CRM role.

Excellent technical knowledge of CRM and analytical systems.

Must have a strong commercial outlook and the ability to manage project

delivery through internal and external stakeholders.

Excellent understanding of CRM principles in a B2B and B2C environment.

Location : Dubai

Job Sector : Real Estate

Required Experience : 15 – 25 year(s)

Salary Range : AED 30000 – 40000

Job Type: Full-time

Salary: AED40,000.00 /month

Required experience:

CRM role: 10 years

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Listing ID: 58158f9d901a1fe6

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