Head of Operations

  • Listed: November 22, 2017 2:59 pm
  • Company Name: Dr Agarwals eye Hospital Ltd
  • Job Type: Full Time
  • Salary Package: Negotiable
  • Required Experience: 1-2 Years
  • Minimum Education: Anything
  • Emirates: Dubai
  • Country: United Arab Emirates
  • Employer Website: http://www.dragarwal.com


About us

Dr. Agarwal Group of Eye Hospital’s was started in 1957 and incorporated in 1994. The Hospital has always been at the forefront of every medical advancements in the field of ophthalmic care in the world and has several firsts to its credit. Currently we have 60 hospital in India and 15 hospitals in 12 different African Countries. We are aggressively expanding with a mission of 100 centers across India in the next three years with major focus on Indian states like Maharashtra, Gujarat, Kolkata and Kerala. African countries such as Ghana, Tanzania, Gabon, Kenya etc. and put our first step into Middle East starting with Dubai.

Refer: – www.dragarwal.com

Position: – Operations

Designation: – Based on years of experience

Location: – Dubai

Job Description

Objective –

Achieve branch revenue target of the hospital and new business expansions.

Role –

Area 1: Operations

Understand the clinical aspects of an eye hospital; understand the common eye disorders and treatments available at Dr. Agarwal’s.
Focus on conversion at various levels – surgeries, optical sales, pharmacy sales etc. Doctors will diagnose and advise treatment; follow up to ensure the patient undergoes the necessary treatment.
Increase yield per patient; promote high value surgeries and optical products to enhance revenue.
Closely work with business development and marketing team; collect and give them feedback about which campaigns actually helped to drive walk-ins.
Understand the supply chain process; coordinate with supply chain team to ensure adequate stocks of OT, pharmacy, laboratory and optical goods are maintained.
Understand the key aspects of the software used in the hospital (Health Information Systems).
Maintain the “MIS report”. Understand a hospital “profit and loss statement.”
Area 2: Patient Satisfaction

Ensure that the patient waiting time is monitored and reduced as much as possible.
Ensure impeccable courtesy by entire team towards patients.
Make your presence felt on the hospital floor, especially during peak hours. Interact with patients and collect feedback from patients for continuous improvement.
Area 3: People Management

Keep the doctor and employee morale high; motivate the team to win.
Identify the best performers of the branch; ensure they are recognized and rewarded.
Identify the average performers; motivate them to improve; identify their training needs and work with HR to deliver the same.
Identify the drastically poor performers; get assistance of your reporting head or HR to ensure they either do not remain poor performers or do not remain in the team.
Area 4: Facility Management.

OT sterilization and biomedical equipment maintenance are key.
Maintain Cleanliness of the hospital; keep control on housekeeping staff.
Maintain control on branch security.
Job Type: Full-time

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Listing ID: 1795a141163479a6

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