About the job
The purpose of this role is to assist the Manager Holidays in activities related to operating and selling Air Arabia Holidays online/offline products and services to the various distribution channels (B2C; B2B), supporting the Content Suppliers, Agents network and assisting to Call – center in any customer’s requirements.
Assisting Manager Holidays in operation process of Air Arabia Online Holidays B2C & B2B.
To act as a liaison person for Suppliers to contact when they have questions and any issues with the extranet system of Air Arabia Holidays;
Providing support to Suppliers in building the content information on the Air Arabia Holidays system;
Verify that the website has accurate information on hotels and pictures of newly registered hotels;
Delivering training to new Suppliers / partners on how to use Air Arabia Online Holidays’ extranet and rates & availability system;
Delivery training and timely support to Travel Agents and Call center Agents regarding the Air Arabia Holidays products and services;
Advise Suppliers regarding their Information on the Air Arabia website and how they can amend data with respect to supply, availability, specials, promotions;
Providing Suppliers with information and advice by mail and email, including follow-ups;
Looking after IT/System provider related tasks;
In consultation with the Manager Holidays, provide information support to Air Arabia Holidays for new Suppliers / Partners;
Liaise with Suppliers to ensure information is up to date;
Monitor the market rates and ensure the competitive ability of Air Arabia Holidays product;
Note – The role defined here is not exhaustive and duties and responsibilities in line with the job function may be added from time to time.
Providing timely operations support to Suppliers.
Providing timely reports to Manager Holidays on the competitive ability of Suppliers.
Providing timely Holidays product & service up-dates to Sales Teams in terms of B2C and B2B channels.
Updating Manager Holidays on issues, challenges noncompetitive rates of Suppliers/Partners.
Qualifications, Experience & Skills:
Essential – Degree holder.
Must be fluent (read, write, speak & translate) Arabic & English (skills in other languages is an advantage).
Must be proficient in all MS office programmes (word, excel, outlook, PowerPoint)
Previous experience in a sales or marketing role is desirable.
Team Working : The drive to work co-operatively and constructively with others toward shared goals.
Level 3 – Asks for inputs – Asks others for their ideas, suggestions, inputs. Liaises with and brings together people with needed expertise to pool ideas, and for action.
Proactive : A bias for action.
Level 3 – Thinks and acts – Is highly motivated and rarely depressed. Gets through a lot of work and has lots of energy. Well organised. Sets objectives and works hard to achieve them.
Effective Communication : The drive to tune in to others and understand their needs and concerns.
Level 2 – Speaks up / Listens well – Contributes to discussions and at meetings. Expresses an opinion or a view. Thinks things through before speaking. Makes sense. Possesses good listening skills.
Analytical Thinking : The drive to analyse issues and problems logically, to think laterally, to spot trends, possible consequences and determine appropriate action.
Level 2 – Sets priorities – Makes plans. Prioritises actions based upon analysis of events. Looks for the facts behind what is said.
Decision Making: The drive to achieve by taking the most appropriate actions at the right time.
Level 2 – Takes responsibility – Takes responsibility and makes decisions based on cost effectiveness solution while ensuring customer satisfaction.
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