HOLIDAYS SUPPORT EXECUTIVE

Description

HUB: Sharjah

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About the job

The purpose of this role is to assist the Manager Holidays in activities related to operating and selling Air Arabia Holidays online/offline products and services to the various distribution channels (B2C; B2B), supporting the Content Suppliers, Agents network and assisting to Call – center in any customer’s requirements.

Key responsibilities:
Assisting Manager Holidays in operation process of Air Arabia Online Holidays B2C & B2B.

To act as a liaison person for Suppliers to contact when they have questions and any issues with the extranet system of Air Arabia Holidays;

Providing support to Suppliers in building the content information on the Air Arabia Holidays system;

Verify that the website has accurate information on hotels and pictures of newly registered hotels;

Delivering training to new Suppliers / partners on how to use Air Arabia Online Holidays’ extranet and rates & availability system;

Delivery training and timely support to Travel Agents and Call center Agents regarding the Air Arabia Holidays products and services;

Advise Suppliers regarding their Information on the Air Arabia website and how they can amend data with respect to supply, availability, specials, promotions;

Providing Suppliers with information and advice by mail and email, including follow-ups;

Looking after IT/System provider related tasks;

In consultation with the Manager Holidays, provide information support to Air Arabia Holidays for new Suppliers / Partners;

Liaise with Suppliers to ensure information is up to date;

Monitor the market rates and ensure the competitive ability of Air Arabia Holidays product;

Note – The role defined here is not exhaustive and duties and responsibilities in line with the job function may be added from time to time.

Key responsibilities:
Providing timely operations support to Suppliers.

Providing timely reports to Manager Holidays on the competitive ability of Suppliers.

Providing timely Holidays product & service up-dates to Sales Teams in terms of B2C and B2B channels.

Updating Manager Holidays on issues, challenges noncompetitive rates of Suppliers/Partners.

Qualifications, Experience & Skills:
Essential – Degree holder.

Must be fluent (read, write, speak & translate) Arabic & English (skills in other languages is an advantage).

Must be proficient in all MS office programmes (word, excel, outlook, PowerPoint)

Previous experience in a sales or marketing role is desirable.

Competencies:
Team Working : The drive to work co-operatively and constructively with others toward shared goals.

Level 3 – Asks for inputs – Asks others for their ideas, suggestions, inputs. Liaises with and brings together people with needed expertise to pool ideas, and for action.

Proactive : A bias for action.

Level 3 – Thinks and acts – Is highly motivated and rarely depressed. Gets through a lot of work and has lots of energy. Well organised. Sets objectives and works hard to achieve them.

Effective Communication : The drive to tune in to others and understand their needs and concerns.

Level 2 – Speaks up / Listens well – Contributes to discussions and at meetings. Expresses an opinion or a view. Thinks things through before speaking. Makes sense. Possesses good listening skills.

Analytical Thinking : The drive to analyse issues and problems logically, to think laterally, to spot trends, possible consequences and determine appropriate action.

Level 2 – Sets priorities – Makes plans. Prioritises actions based upon analysis of events. Looks for the facts behind what is said.

Decision Making: The drive to achieve by taking the most appropriate actions at the right time.

Level 2 – Takes responsibility – Takes responsibility and makes decisions based on cost effectiveness solution while ensuring customer satisfaction.

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