KEY RESPONSIBILITIES Job Summary:
Responsible for the operational efficiency of all housekeeping areas and the service of those areas within budgeted guidelines.
Promotes the desired work culture around the five core values of Trust, Integrity, Respect, one Team, and Service of the Atana Hotels and the brand ethos.
Complete tasks as directed by Management.
Work with the superior in the preparation of the department budget and is aware of financial targets.
Recycle where ever possible and enforces cost-saving measures to staff.
Report to the AEHK/EHK any defect in rooms, public areas and on equipment.
Demonstrate co-operation and trust in colleagues, supervisors, teams and across departments
Communicate well to ensure effective shift handovers
Actively participate in and conduct organized meetings
Interact with department and hotel employees in a professional and positive manner to foster good relation, promote team spirit ensure effective two ways of communication
Inspire others to excel by clearly communicating department and section goals and priorities, recognizing good performance and supporting employees when required
Develop the potential of others through training, coaching and development opportunities.
Work effectively with customers and colleagues from different point of views, cultures, and countries
Work to understand the global nature of business
Key Responsibilities: – Supervise the implementation of housekeeping standards and procedures in relation to:
Recommend changes to these standards and training needs on an ongoing basis
Maintain a current and thorough knowledge of all housekeeping systems
Open and close the shift and ensure effective shift handover
Distribution and collection of keys
Management of all incoming and outgoing calls
Solve employees grievances
Perform room allocations
Perform room inspections: occupied and non-occupied rooms
Ensure that the arrival rooms & VIPs rooms are ready on time
Ensure that the occupied rooms are cleaned especially those under guest requests
Liaise with Front Office for guests and hotel requirements
Ensure guest valet is processed and delivered in a timely manner
Coordinate special projects under the supervision of the AEHK/EHK (site rooms, pest control, window cleaning, carpet shampooing)
Assists the AEHK/EHK in inventory taking
Manage all special requests made by guests
Ensure consistency within the department
Management of lost & Found property for the hotel with the Secretary
Ensure that you have a complete knowledge of room types, layouts, and facilities
Keep the storage areas clean and tidy
Maintain adequate stock levels of amenities, stationary, linen in service areas
Complete stock takes as required
Maintain stock levels
Conducts briefings to ensure hotel activities and operational requirements are known
Human Resources and Training Responsibilities:
Works with superior to ensure the staff is productive. Duties include:
Prepare induction programs for new employees and allocate sufficient time for their implementation
Conduct on the job training in accordance with the departmental standards and procedures and maintain a record of progress for each staff member
Provide input for probation and formal performance appraisal discussions in line company guidelines
Ensure new staff attend corporate orientation within the first month of hire
Coach, counsels and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance
Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs
Take action to address these needs in order to exceed their expectations
Create a position hotel image in every interaction with internal and external customers
Adhere to hotel brand standards
Maintain a high level of product and service knowledge in order to explain and sell services and facilities to the guests
Job Type: Full-time
High school or equivalent
Housekeeping Supervisor: 2 years
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