Allianz Worldwide Care Profile
Headquartered in Dublin, Allianz Worldwide Care specializes in providing international health insurance for employees, individuals and their dependents, wherever they are in the world. As a wholly owned subsidiary of Allianz SE, the company is able to draw on the resources and expertise of one of the world’s leading insurers and financial services providers. Based in Park West, Dublin 12, Allianz Worldwide Care employs over 850 staff.
Individual & Small Group Business – Client Services Officer, Dubai
The key focus of this role is responsibility for the end to end policy administration of the Dubai Individual and Small Group portfolio and to act as the main point of contact on administrative queries.
The role is based in Dubai. The successful candidate will be required to attend training in Dublin for a period of time.
The role encompasses the following responsibilities: –
Effectively manage workload and respond to requests from external and internal clients through email within our 24 hour service level agreement (SLA)
Inform your management team promptly if service levels cannot be met.
Provide excellent service to all stakeholders, solving queries and concerns promptly, courteously and professionally.
Build positive and professional working relationships with internal and external stakeholders, such as brokers and clients.
Perform end to end policy administration requirements, ensuring these are completed accurately, communicated effectively, paying close attention to established high quality standards.
Ensure all work produced is audit-ready and that audit results are in line with team and department quality standards.
Follow department and company procedures in relation to anti-corruption and fraud, complaints handling and data protection. Ensure your management team is kept updated on any potential issues.
Deal with escalated queries and complaints promptly and effectively, liaising with other departments if required.
Participate in the improvement of workflows and procedures and pro-actively seek ways to improve these.
Demonstrate sound product knowledge in order to provide timely and accurate information to clients.
Keep up-to-date with Individual and Small Group product modifications in order to ensure accuracy in all dealings with stakeholders.
Prioritise your workload in line with team/departmental targets.
Demonstrate a cooperative spirit and contribute to a positive, supportive and collaborative working environment
Collate productivity statistics and update daily/weekly/monthly management information reports.
Previous experience in a customer and quality focused environment, producing accurate work within agreed turnaround times.
Previous experience in Insurance desirable
Experience working in a target driven environment
Keyboard skills with experience of Microsoft Office, Excel, Outlook and other standard software
Strong communication (verbal & written) and interpersonal skills
Ability to work on own initiative
Proactive and solution oriented
Honesty and Integrity
Ability to work well under pressure
Ability to prioritize workload and manage time effectively
The successful candidate will have the opportunity to work in growing multicultural company committed to empowering its employees and furthering their development. A competitive remuneration and benefits package is offered, including healthcare, pension, life & disability, travel subsidy, discounts on home and car insurance, sports & social club and support for professional studies.
We offer a competitive salary and benefit package.
Allianz Worldwide Care is an Equal Opportunities Employer
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