IT Business Analyst for Customer Facing Excellence – META

  • Listed: February 26, 2019 3:31 pm
  • Company Name: Boehringer Ingelheim
  • Job Type: Full Time
  • Salary Package: Negotiable
  • Required Experience: 2-5 Years
  • Minimum Education: Bachelors Degree
  • Emirates: Dubai
  • Country: United Arab Emirates
  • Employer Website:


Value through innovation is not just our company vision; it is what drives all of our work.
As Information Technology department supporting the Marketing and Sales Business Units, we deliver IT systems and services that enable our business colleagues to introduce innovative medicines and make them accessible to the market and ultimately and more importantly to improve the life of patients.
If you are passionate about customer facing excellence and want to join a dynamic company that fosters agility and design thinking, this job is just right for you.

The IT Business Analyst provides demand management, business consultancy and project management in the scope of initiatives in the following areas: Customer Relation Management (execute sales by customer facing roles), Manage Events, Plan Sales Actions (incl. Territory Management, Profile and Segment customers) and Ensure Sales Force Excellence.

IT Business Analyst: You are member of the global IT M&S organization, responsible for the META region. Your focus is on the Demand management and business consultancy for IT Customer Facing Excellence team through ongoing consultation with business clients. You identify and analyze business needs. You are promoting global target solutions and influence scope and requirements, and champion innovative process changes and/or technology-enabled solutions. Using your thorough understanding of multiple business domains and IT structure, you liaise with different IT roles and business

Project management: you lead and manage IT projects of different magnitude (focusing on META region) from beginning to end, in the majority of cases following Agile Scrum methodology. During the project execution, you lead cross-functional project teams that include IT and business colleagues as well as external service providers and ensure handover to support organizations after go live.
Bachelor’s or master’s degree with comprehensive IT and business experience
Sound business process knowledge in the pharmaceutical industry
3+ years’ experience working with Veeva CRM and Sales Force based applications
Experience in working in a multi-cultural environment
Capability to work in virtual teams
Deep project management experience with several successful projects in multiple business areas and experience in managing consultant resources and external technical personnel. PMP or APMP certification is a plus
Proven Experience working in Agile Scrum. Scrum master certification is a plus
Excellent communication skills in English with relationship development and management capabilities
Knowledge of Veeva multi-channel modules is a plus
Knowledge of Jira and Confluence is a plus

Who we are:

At Boehringer Ingelheim we create value through innovation with one clear goal: to improve the lives of patients. We develop breakthrough therapies and innovative healthcare solutions in areas of unmet medical need for both humans and animals. As a family owned company we focus on long term performance. We are powered by 50.000 employees globally who nurture a diverse, collaborative and inclusive culture. Learning and development for all employees is key, because your growth is our growth.
Want to learn more? Visit and join us in our effort to make more health.

Job – Information Technology
Primary Location – Africa, Asia, Australasia-AE-Dubai-Dubai
Organization – AE-Boehringer Ingelheim MENA (United Arab Emirates)
Schedule – Full-time

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Listing ID: 2745c73d98c62397

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