Qualification: Bachelor/Diploma degree in Information Technology, Computer Science or equivalent
Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Document knowledge in the form of knowledge base tech notes and articles
Preferred Hands On -Implementation / Administration/ Configuration / Debugging
Other skills – Customer handling / Vendor Coordination / familiarity with Escalations & RMA process
Excellent written and verbal communication skills
Hardware and software installations and troubleshooting.
Ms office and outlook troubleshooting
Avaya IP Telephony solution
Proven working experience in enterprise technical support or IT support as a technical engineer
Good understanding of Network troubleshooting.
Basic knowledge of Windows servers and utilities.
Strong problem-solving skills.
Excellent client-facing skills.
ITIL V3 Foundation Certified
Technology Training Cisco / Sonicwall / Trend Micro / Symantec backup / ITServicedesk.
Certifications -CCNA / CCSE / CCNP/MCITP will add value to the profile.
Interested candidates can send there CVs at hr at datataag dot com
Job Type: Full-time
Salary: AED4,000.00 to AED5,000.00 /month
ITIL: 2 years
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