IT Support Manager


Manage the IT department operations including planning projects and managing resources.
Manage the planning, deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, networks, hardware, software, and peripherals
Manage the end to end rollout and support of all Offices, Retail Shops and Department stores.
Interact with end users at all levels to help resolve IT-related issues and provide answers in a timely manner
Act as an ambassador for Group IT and educate the end users on the Policies and Procedures
Support and administer data retention/recovery and production job schedule environments
Coordinate with Business Unit Managers for new requirements and changes in the setup.
Report any downtimes / Service interruption to the IT Service Manager to manage the notifications
Analyze report on, and make recommendations for the improvement of the IT infrastructure and IT systems.
Provide first level Support and training to end users for all company’s IT systems via escalated incidents from the IT Service Desk.
Monitor the Local IT Queues / Views and ensure timely resolution of Incident & Tasks within the RemedyForce Call Management System and ensure that incidents are assigned, updated and resolved with a high level of quality.
Keep current with the latest technologies.
Manage financial aspects of the IT Department, including purchasing, budgeting, and budget review.
Implement all IT policies and procedures as established by Group IT, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
Practice asset management for IT hardware, software, and equipment.
Manage IT staffing, including recruitment, supervision, development, evaluation, and disciplinary actions.
Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.

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Listing ID: 102572ca61ae5639

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