IT Support Technician

  • Listed: July 15, 2018 11:13 am
  • Company Name: GSM Project
  • Job Type: Full Time
  • Salary Package: Negotiable
  • Required Experience: 2-5 Years
  • Minimum Education: Bachelors Degree
  • Emirates: Dubai
  • Country: United Arab Emirates
  • Employer Website:


Job Description

Who we are

GSM Project is a company which specializes in the design of exhibitions and immersive experiences. Founded in 1958, the firm has notably designed the visitor experience of Burj Khalifa, in Dubai, of the Canadian pavilion at the Universal Expo 2010 in Shanghai, and of the National Museum of Singapore, as well as the exhibition-events Indiana Jones and the Adventure of Archeologyand Star Wars Identities.

GSM offers a complete and global range of services, including the research, design, technological development, creation and production of content, installations and multimedia applications, as well as the project management, fabrication, maintenance and activation of the installations.

Vacant position

Position of IT Support Technician


We are looking for a qualified IT Support that will install and maintain computer systems and networks aiming for the highest functionality. This role will also “train” users of the systems to make appropriate and safe usage of the IT infrastructure.

A successful IT Support must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail.

The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability.


Provide assistance to computer users by answering questions and resolving technical problems.
Set up workstations with computers and necessary peripheral devices (routers, printers etc).
Check computer hardware (HDD, mouses etc to ensure functionality.
Install and configure appropriate software and functions according to requirements and specifications.
Develop and maintain local networks in ways that optimize performance.
Ensure security and privacy of networks and computer systems.
Provide orientation and guidance to users on how to operate new software and computer equipment.
Organize and schedule upgrades and maintenance without deterring others from completing their work.
Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
Maintain records/logs of inventory, repairs and fixes and maintainence schedule
Identify computer or network equipment shortages and replacement needs

Skills / aptitudes / required qualifications

Minimum 4 years of experience in companies within UAE
Well organized, autonomous and proactive
Excellent diagnostic and problem solving skills
Excellent communication ability
Fluent in both spoken and written english
Outstanding organizational and time-management skills
In depth understanding of diverse computer systems (MAC OSX and Windows 10) and networks
Good knowledge of internet security and data privacy principles
Strong sense of discretion and confidentiality required
Degree in Computer Science, engineering or relevant field
Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)

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Listing ID: 9605b49d0a760a37

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