MANAGER IT INFRASTRUCTURE & SUPPORT
Department: Information Technology
Reference No: ABY- MGRINFRA
Apply Now About the job Air Arabia is looking for dynamic individual to join its IT team. The selected individual ensures delivery and management of cost-effective and fit-for-purpose IT platforms to support the provision of technology based services to the organisation. Takes accountability for the complete infrastructure and its operational management, including infrastructure that is hosted within the Group datacentres, and/ or externally hosted or with cloud service providers. Ensures delivery of all IT support services to the organisation. Ensures stability, reliability and scalability of the IT environment.
Develops and implements an IT Infrastructure, operations and support strategy that takes into account the Group infrastructure requirements and aligns with overall business needs. Develops action plans to implement the strategy and manages internal and external infrastructure teams, and initiatives to deliver against the action plans.
Develops strategies and implements processes for monitoring, measuring and continuous improvement of service availability. Categorises information and communication systems by service tiers and ensures service levels and availability are committed in relation to the tiers. Forecasts demand and capacity requirements for budget planning purposes.
Ensures that a catalogue of available services is created and maintained. Agrees service level objectives with business, ensures these are cost-effective and meet business needs. Negotiates underpinning contracts with external vendors and ensures they support the committed service level objectives. Provides services to business areas by managing infrastructure components, as well as multiple service providers. Ensures that service delivery is monitored effectively and implements actions to maintain or improve levels of service. Reviews service delivery with business to ensure agreed targets are met.
Ensures continuity of all IT services is planned and designed in collaboration with other IT functions and in alignment with business continuity plans. Ensures risks associated with critical tier systems are prioritized for resolution. Co-ordinates planning, designing and testing of maintenance procedures and contingency plans to address exposure to risk and ensures that agreed levels of continuity are maintained.
Ensures that technology components in the IT environment of the Group provide the required level of stability, reliability, capacity, flexibility, scalability and continuity to meet business needs. Plans and drives preventative, perfective and adaptive maintenance of all IT services.
Takes responsibility for major aspects of infrastructure (compute, storage, network, end points etc.) specification and design for the Group. Produces design policies and standards that take into account requirements for capacity, operations and security.
Explores and assesses new and emerging hardware, software and communication technologies, methods and techniques. Evaluates likely impact of these to the overall IT environment of the Group and advises the Group regarding adoption of these technologies.
Owns transition of projects to production and lays down acceptance criteria for service transition. Ensures project outputs are fit for use in operation. Actively engages with technical experts and project managers to promote awareness and compliance with service transition quality plans and processes. Sets the release policy for the organisation in the context of both development and production/ operations. Provides authorisation for critical release activity and acts as the point of escalation.
Manages the Group’s configuration management system and ensures that processes are in place for consistent classification and management of CIs, and for verification and audit of configuration records. Ensures that all changes to assets and services are accurately controlled and recorded. Sets policy for change management in production and test environments. Ensures effective control and treatment of risk to availability, performance and security of business services impacted.
Manages processes and resources to provide IT services support – including business applications, infrastructure and devices. Advises other IT teams and business on application infrastructure related matters e.g. licensing, backups, disaster recovery etc. Ensures that all requests for support and incidents are dealt with according to agreed standards and procedures. Analyses metrics and reports on performance to business periodically. Ensures that problems in IT services are anticipated, investigated and resolved.
Qualifications, Experience & Skills:
Bachelor of Technology/Computer Science/Engineering
CCNP/ CCIE/ MCSE/ RHEL Certification
Minimum 10 years in IT Infrastructure design and management,
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