Primary role responsibilities
• Training and education:
o Internal for associates and partners sales, product specialist and CRC team
o As well as the customers and the end users
o Develop, compile and customise training modules as per business/customer need
• Establish, maintain and engage with KOL across the region.
o Develop a SAB for MENA region
o Organize and conduct events as per the business needs
o Clinical support to conduct RT meetings as per business needed topics/tactical plans
o Clinical support to organise seminars/symposia
o Clinical support to achieve successful solution introduction, conversion, upgrade
o Accreditation support to customers (in terms of documents as WP and training)
o Support customers to develop or update their SOP/policies
o Support customers clinical queries: answer queries timely with clinical data as needed
o Establish, engage and maintain association/societies relationship at my region level
• Sales and Marketing Support:
o Pre-analytical Troubleshooting and observation to solve issues at customers’ site
o Organise, conduct, analyse and present report to customer
o New product evaluation support to customer
o Support in PIR process
o Medical information review for any new marketing tool developed in the region
• Establish, engage and maintain IC relationships/communication at the region level
• Clinical support to safety initiatives for PAS part at the region level.
• A Medical Dr. and Lab experience will be preferred.
• Fluent in French, English and Arabic
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