The Nail Technician is responsible for providing guests with a professional and relaxing nail treatment while adhering to standards, providing a superior guest experience, and promoting the Atana Hotel Salon and its products to acquire new and retain existing clientele.
ESSENTIAL JOB FUNCTIONS: Individual needs to have a professional appearance and warm, accommodating confident, enthusiastic, motivating personality and abide by the principles, goals and policies in property . Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekend and holidays, to accommodate the business and demands of the hotel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provide a professional and relaxing nail treatment to the guest, according to the Atana Hotel SOP Manual, with no modifications whatsoever to the treatment protocols, guest interaction standards outlined therein.
Perform nail care on guests based on their requests, including but not limited to manicures, pedicures, paraffin, polish changes, gel nails and any other specialty treatments related to nails.
Respond and follow up to all guest requests in a timely, courteous and professional manner to achieve maximum customer satisfaction and comfort.
Communicate any concerns that may occur with guests.
Provide excellent service to all guests with the highest level of hospitality and professionalism, keeping them informed of the treatment process and pro-actively promoting other salon treatment offerings.
Must maintain basic knowledge of ingredients frequently used in the cosmetic industries as well as cosmetic procedures.
Sell treatment to guests and maintain complete knowledge of all services offered.
Self-promote to acquire clientele at the salon.
Utilize the hotel system to retrieve and monitor appointment schedule and update important guest information. Take responsibility for being aware of own schedule and guest arrival times. Inform the Recreation Manager of your whereabouts at all times when on shift.
Practice and follow all UAE related policies and procedures, including all sanitation and hygiene standards. Maintain a clean, tidy and professional treatment and prep room. Retrieve, prepare and restock linens and supplies for the work area; communicate with management regarding supplies or repairs needed; leave the treatment room in perfect condition including replacing linens on tables in accordance with hotel’s visual standards.
Perform duties on the Service Provider Checklist.
Complete Verbal Intake prior to starting any service.
Adhere to Timing of Services.
Assist the team with delivery to and from laundry, cleaning and restocking duties within the salon, when not in treatment.
Must be able to regularly lift/move up to 50 pounds.
Present a professional, impeccably groomed appearance; provided uniforms must be worn at all times in the salon. Hair must be clean and neatly pulled back at all times. All of which according to the specified standards.
Arrive at work 20 minutes before first treatment time, well rested and alert. Begin and end treatments on time. May be required to stay beyond your work schedule to accommodate guest requests.
Attend all required meetings and training sessions.
Work productively with the other members of the hotel team. Treat co-workers in the same manner as guests, always with respect and a friendly demeanor.
Knows how to multitask with other salon duties and open to assigned duties by the Recreation Manager.
STANDARD SPECIFICATIONS: Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities and aptitudes to perform each duty proficiently.
Conversational communication skills of English language.
Ability to perform all nail treatments offered at the Atana Hotel Salon.
At least 2 years of Nail Technician experience at an established salon.
QUALIFICATIONS-DESIRABLE: Knowledge of nail art techniques, waxing, hair blow drying, threading, hair straightening using iron, eyelash extension
OTHER: A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor/manager.www.atanahotel.com
Job Type: Full-time
Nail Technician: 2 years
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