Support the General Manager in all operations aspects.
Monitor and action feedback received through guest satisfaction survey, and from clients after events and resolve any client disputes and complaints in a professional manner and within guidelines issued.
Work in Co-operation with other departments, developing and maintaining good working relationships with colleagues.
Produce a monthly forecast for revenues and costs and monitor that these are maintained.
Deputizing in the absence of the General Manager.
The candidate must be highly focused, have excellent communication skills, be motivated and professional in appearance and presentation.
Must have good accountability and sales skills as well as an all round management experience.
Should be a self starter with attention to detail and a passion for customer service.
Candidate should have good leadership and communications skills.
Have the ability to motivate, appraise, support and challenge to deliver performance on a daily basis.
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