Order Management Specialist

  • Listed: February 27, 2018 10:11 am
  • Company Name: Menamall.com
  • Job Type: Full Time
  • Salary Package: Negotiable
  • Required Experience: 1-2 Years
  • Minimum Education: Bachelors Degree
  • Emirates: Dubai
  • Country: United Arab Emirates
  • Employer Website: menamall.com

Description

Summary

This role will be a key member of the Order Management. They will be expected to work independently to consistently maintain the flow of orders. They will do so by utilizing their strong communication and problem solving skills while demonstrating a quick and independent ability to identify and resolve roadblocks using the resources available.

This is not a data entry position. This is a dynamic and integral part of the business processes of Menamall. Ideal candidate needs to be a very a flexible priority maker and a team player.

Key Responsibilities

Consistently and accurately process all orders into the CRM and ERP systems in accordance with Menamall.com’s booking policies and procedures.

Work with internal and external customers to quickly resolve issues that prevent the closure and advancement of the Order Management process.

Work to process and maintain customer orders, information and pull reports to support business needs and day to day activities.

General tasks or other ad hoc projects as required in support of Sales Operations, Finance and Order Management team.

Communicate via email, phone, in person, Skype, Slack, IM, etc. with internal and external customers

Work closely with planning and logistics groups to share information, resolve issues and create satisfaction with our customer base.

Maintain department metrics, support development and advancement of team goals

Support Order Processing Manager in day to day duties and reporting

Monitor all vendor performance and evaluate all orders and provide all required approvals.

Verify all order line and prepare order reports on everyday basis and manage all shipment and respond to all inquiries for all status order and resolve all customer issues and prepare efficient schedule for projects.

Monitor and evaluate all order issues and resolve in discrepancies in production metrics and ensure accurate billing of all bookings.

Evaluate all weekly metrics and analyze all continuous improvement project and prepare reports for all requests.

Required Skills

Strong multi-tasker, quick learner, independent thinker
Ability to prioritize daily and maintain a flexible approach to work goals
High level of integrity and dependability with a strong sense of urgency and results-orientation
Ability to operate in a fast-paced environment with minimal supervision across departments and levels
2+ years in order management or customer service position
Able to understand and organize information for knowledge retention and recall
Focused attention to detail & excellent organization skills
Ability to learn/retain details about products and pricing structure
Working and applicable knowledge of MS suite applications, GMail, Skype, Slack, etc.
Job Type: Full-time

Required experience:

Order Management: 2 years
Required education:

Bachelor’s
Job Location:

Dubai

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Listing ID: 8645a93d07a70b31

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