Premier & Executive IT Support Analyst – (UAE Nationals Only)
UAE, HSBC Tower
HSBC is one of the world’s leading banks, with a network covering 67 countries and territories. Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programmes and competitive benefits. We have roles in retail, commercial, investment and private banking and a range of operational and functional teams.
The Premier & Executive IT Support Analyst is responsible to provide day-to-day white glove process and technical support for Senior Executives and their Administrative Assistants. This role requires expert level of technical proficiency and requires an individual with executive presence and strong communication skills. The ideal candidate must possess a very high level of technological knowledge to analyze issues on the spot, determine root causes and troubleshoot for fast resolution. The individual must be an intuitive problem solver, anticipate needs, and be one step ahead of the Executive office. Ability to explain technical issues in non-technical terms to Executive office and other End Users. High level expertise of End User IT Support. This individual will be expected to set the bar for developing best practices for technology usage. Applicants must have expert technical level, be professional and experienced in handling a multitude of tasks while maintaining a positive attitude and calm disposition.
This position is based in Dubai, UAE. The team member will support executive level conferences and events at the headquarters HSBC Tower location as well as occasional offsite events (i.e. board meetings, leadership meetings, etc.) around UAE, and MENAT region when required. The team member will be at the front line of technology implementations, learning the new technologies, preparing the executive team for use and supporting the technologies through their lifecycle.
Duties & Responsibilities:
Provide Top level of IT support to Executive Offices, Non-Executive Directors and
Administration Assistants regionally
Standardize support model and extend the service to all Premier & Executives across MENAT
Review quality of the service provided to ensure Top level of service provided at all times
Identify any risk items in the environment to be reported, managed and remediated
Assist Senior Management with troubleshooting & resolving technical issues on spot
Provide support to conferencing equipment and assist in plan and setup Management
Explain technical issues in non-technical terms to Senior Management and other End Users
Create and edit End User technical documentation and guides
Executive liaison to IT teams
Handle confidential and sensitive information tactfully
Provide tools/tips to use Microsoft Office suite products and other applications efficiently
Expected to be on 24/7 shifts as part of a rotation with other technicians and will work directly
to support Executives either on site or remotely
As part of this role you will manage small/medium technical projects within Technology
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and
transparent operation of financial markets.
Experience & Qualifications:
Preferably Bachelor’s degree in Computer Science or related discipline
5+ years of experience in Executive IT support environment or similar role
Expert knowledge of technology’s role in corporate environment
Expert knowledge of the Microsoft Office suite
Very high technical and problem solving skills
Excellent communication and key stakeholders’ engagement skills
A forward-thinker with the ability to work independently on tasks
Exceptional professionalism, communication, and interpersonal skills
Acute attention to accuracy and detail
Fluent English skills, Arabic is a plus
Familiar with ITIL and ITSM processes
Familiarity with Service Now
Ability to multi-task, manage time and follow through with assignments
HSBC Operations, Services and Technology (HOST) provides essential operational services, IT and technical support to help HSBC function effectively and improve our customer service. We offer a wide range of career opportunities ranging from software engineering roles to procurement and customer service positions.
For more information visit http://www.hsbc.com/careers/explore-our-business
We put diversity at the heart of our business and we take our responsibility to develop our talent seriously.
Joining HSBC will give you the chance to work in a collegiate, supportive and inclusive environment in which we seek to develop and promote people based on merit. We will provide you with tailored training and support to help you identify and follow your chosen career path, as well as access to a range of market-competitive
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