Rental Agents

  • Listed: May 20, 2017 11:03 am
  • Expires: This ad has expired
  • Company Name: Europcar Abu Dhabi
  • Job Type: Full Time
  • Salary Package: Negotiable
  • Required Experience: 1-2 Years
  • Minimum Education: Bachelors Degree
  • Emirates: Abu Dhabi
  • Country: United Arab Emirates
  • Employer Email: careers@europcar-uae.com
  • Phone: 02-6268870

Description

Execute Short term rental activities in a high quality of services.
Reach targets and profits.
Achieve customer satisfaction in a high level.
Highest quality customer services based on smile, courteous and attentive approach.
Fill all of the coming rentals at the system.
Always go for extra mile to achieve customer satisfaction.

Duties and Responsibilities:
Responsible to maintain and increase company business.
Developing customer base and also focusing on retention of existing customers.
Taking and managing daily bookings, referrals and Sales.
Check the vehicle availability.
Responsible of opening & closing contracts in a proper way, as well as renewals and over dues.
Communicating with customer via email and fax. Reply to their reservation quotes, confirmations and amendments as well as extensions.
Responsible of making Daily Business report for accounts department.
Responsible of providing highest quality customer services to the customers.
Handling inbound reservations and domestic ones.
Attending customers and General Visitors with smile.
Attending and making calls to the customers.
Provide latest information to the customers.
Make sure the system is up to date.
Proper documentation as per law and company policies.
Advise and arrange solution for customer’s minor problems. Forward major ones to CR Manager.
Handover the pending jobs to the next shift.
Forward Daily Loyalty program transactions to QC Department.
Self-awareness of product and pricing information of Insurances.
Inspecting vehicle in case of relevant staff unavailable.
Report and share every information and problem to immediate line manager (Station Manager).
Always going an extra mile to satisfy the customer and reflects good Company image.
Any other tasks assigned by the Management. Etc.

Top Priorities:
Increase Company Business.
Customer Services.
Proper Communication.
Daily Business Report.
Confidentiality of Company & Customer Information.
Trained Internal Staff & Team Work.
Update Customer Database. Etc.

Job Context:

Nature of business : Rental Car.

Equipment’s : Hard Ware: PC, Scanner, Photocopier, Epson Printers, Credit Card machines, Telephones & Extensions, Manual

Documents etc. Software: Armada, MS Office (Excel, Word, Outlook etc), Internet .

Shift & Timings : 8 Hours Shift, Rotational Timings. (May sit for long hours too).

Interval/Break : From 01:00 pm- 02:00 pm (Morning Shift) Half Hour Break (Evening Shift)

Travel Requirements: Depends

Skills, Qualifications, Experience:

Qualification : Bachelors in any customer service and administration background.

Knowledge of : Oracle/ERP, Customer Service Practices, Market Knowledge, etc.
Language : English+ Arabic advantage. etc.
Experience : 1-2 Year
Skills : Flexible, People Handling, Team Player, Fast learner, Ability to handle pressure, Customer oriented, Alertness, Smart etc

Email your CV to: careers@europcar-uae.com fax it to: 02-6268870

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Listing ID: 688591f12b675fb0

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