Rental Service Desk Controller (Heavy Equipment)

  • Listed: June 12, 2019 9:36 pm
  • Company Name: Black Pearl Consult
  • Job Type: Full Time
  • Salary Package: Negotiable
  • Required Experience: 1-2 Years
  • Minimum Education: Anything
  • Emirates: Dubai
  • Country: United Arab Emirates
  • Employer Website:


Our client, a large industrial firm, is currently looking for a Rental Service Desk Controller for heavy equipment to be based in Dubai. In this role, you will have the following responsibilities:

Scheduling operations specialist on site “familiarisations” & “off-hire inspections” and monitoring the delivery of machines
Prepare training/familiarization certificates of customer’s operators who were trained
Attending to incoming hire desk related calls, distributing incoming calls as required.
Preparing hire agreements and emailing/faxing to the customer.
Following up hire agreements, LPO’s prior to delivery of machines.
Coordinate with Sales Manager & prepare the “priority machine list” to be shared with Sales, HD & Technical. Based on this priority list, technical will prepare and make the machines ready for delivery.
Ensuring all paperwork is completed and filed in coordination with the Workshop Manager to ensure machines are ready to dispatch to clients.
Arranging the correct transport to deliver the machines after coordinating with site persons and sales managers for delivery & collection times, site location details & specific site access needs.
Preparing “pre-delivery” photographs of the machines & having them printed out and attached with the delivery notes.
Preparing the delivery notes and providing them to the transporter.
Maintaining current utilization reports, ops supervisor schedule reports, and equipment availability reports
Collecting / following up for the acknowledgement by the customer / client.
Preparing a job file against each machine & filing the documents, including delivery note acknowledgements.
Forwarding the information and updating the “daily movement sheet”
Scheduling and preparing off hire notes as per the instructions from customer letter and Sales Staff.
Arranging the transport to return the equipment back in coordination with the customer
Inspecting faxes, liaising with the Sates staff & technical staff closely, for coordination of each specific job.
Preparing off hire notes and delivering the appropriate files to accounts dept, to generate the invoices
Maintaining machine movement sheets and cross checking the transport invoices.
In conjunction with the CM, preparing & maintaining damage reports, estimating cost in coordination with Technical Department and coordinating with sales staff for the generating of invoices accordingly.
Assist in follow-up payment of damaged equipment invoices.
Recording required details for clients who have completed their equipment ‘familiarisation’ from operations supervisors. Including preparation of relevant documents and forwarding these to the customers.
Prepare any relevant month end finance reports to assist the accounts department.
Maintenance and updation of live reports – MAT tool, Transport recovery sheet, priority machine list, rental log inquiries, de-fleet machine status and damage recovery log.
Efficient and discipline use of the “Machine availability tool” and relevant key performance indicators reports completion

To be considered for the role, you need to meet the following criteria:

Degree or diploma in engineering/ or management – Minimum 5 years of experience.
ERP experience is essential
Leadership and supervisory skills
Enthusiastic and Self-motivated
Team player with excellent communication and people management skills.
Negotiations skills
Computer literate with proficiency in MS office
Fluent in communicating in English (reading, writing and speaking)

To view other requirements we have, please visit our website –

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Listing ID: 4675cffba3239634

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