Reservation Agent (Mövenpick Hotel Dubai Media City)

  • Listed: December 24, 2018 11:15 am
  • Company Name: MH&R - Dubai
  • Job Type: Full Time
  • Salary Package: Negotiable
  • Required Experience: 1-2 Years
  • Minimum Education: Anything
  • Emirates: Dubai
  • Country: United Arab Emirates
  • Employer Website:


Company text
Located on Sheikh Zayed Road, Dubai’s primary artery, at Media City in Dubai, and bordering Internet City there is a new landmark rising. With over 1,000 local and international companies based in neighboring Media City, Internet City and Knowledge Village, the hotel will primarily cater for short term business travelers. This 5-star urban hub will offer 251 rooms and suites and 4 lively food & beverage outlets. The property will also have a spa, gymnasium and swimming pool, while a large divisible ballroom and four meeting venues with natural daylight will be available for events and conferences ensuring it becomes the new reference for meetings & events in this dynamic commercial district. GCC leisure travelers, visiting Dubai on weekends and public holidays will constitute the hotel’s tertiary segment.
Introduction text
An exciting opportunity has arisen for a highly motivated Reservation Agent to be part of the pre-opening team at this newly opening luxury 5 *property. The main purpose of this position is to actively contribute to the successful achievement of hotel’s goals of High Standard Quality Guest Service.
Key responsibilities
To follow the grooming standards of the hotel to portray a professional image at all times 2. Show fullest cooperation and respect within the team and other departments 3. To be fully aware of the national history, places of interest, shopping areas, etc. 4. Works diligently to develop and maintain relationships with corporate clientele to maximise revenue 5. To maintain professional confidentiality and never disclose any secrets pertaining to the Company. 6. To ensure that the product standards are followed as trained. 7. To input and answer all written correspondence (fax & email) and telephone inquiries within 24 hours of being received. 8. To ensure all reservations are correctly and accurately input into the opera system and maintained. 9. To ensure that all reports are completed on a daily basis and filed for reference. 10. To be aware of the Hotel occupancy and average room rate today, month to-date and performance against budget requirements. 11. Maximize hotel yield by up selling and suggestive selling in line with strategy. 12. To file all correspondence on a daily basis ready for hand-over to reception. 13. To conduct a daily audit of tomorrows arrival file to ensure accurate details are recorded in each reservation. 14. To use guest names whenever appropriate. 15. Thoroughly familiarizes oneself with the Hotel’s emergency procedures and is in a state of preparedness for any emergency which may occur. 16. Seek out potential corporate clients and gives the lead to either the Reservations Manager or the Sales Department 17. Co-ordination with Front Office and other departments if regarding requests as required. 18. He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility. 19. Assist in Task Force Teams for new openings as requested 20. To have a complete understanding of and to adhere
Key requirements
a. posses at least two (2) years of experience in a similar role (preferably in a five (5) star property) b. preferably with previous pre-opening experience in a similar role c. an excellent team player d. has a high degree of ‘emotional intelligence’, remains rational and calm under pressure and is open-minded and excited by cultural and professional diversity.
Closing text
Do you have what it takes to make moments for our guests and your colleagues? Are you a Mövenpick colleague in the making – someone who is passionate about people and always strives to do their best? If you share our values and want to become part of a team where you are valued and your career development is taken seriously, we want to hear from you.
Contact details
Apply through our career website:
Job Reference: ME01544

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