Planet Group – Dubai
We have a vacancy for a candidate who can ensure smooth and efficient operations in the department through prompt, effective and proper reservations service.
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Duties & Responsibilities:
She/he is responsible for providing travel information, itineraries and prices, handling customer complaints or concerns, counseling clients on terms and conditions of travel or making reservations and sending out confirmation on time.
Responsible for all reservations including Hotels, Tours, Transfers made through the system
Allocation of tasks to the reservation staff on a daily basis.
Responsible with providing adequate training to the reservation staff
Responsible for implementation of policies and procedures.
Review and manage daily bookings including Reservations, Arrival Reports, Cancellation Reports, and Follow up on tentative bookings and update reservation status on a timely basis.
Monitor performance and competence of Reservation staff.
Record keeping and updating of all booking activities.
Ensure effective handling of loyal and VIP guests..
Responsible for reservation work schedule
Responsible for maintaining a Neat and Orderly position at all times.
Skills & Competencies:
Minimum 2-3 years of experience in a supervising role.
Well experienced in the operations of an online booking engine.
Ability to manage a team of 5-8 reservation executives.
Strong administration skills
Strong communication skills, both written and verbal
The flexibility and willingness to learn
Job Type:Full Time
To apply send your resume on firstname.lastname@example.org or email@example.com
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