Reservation Agent Duties and Responsibilities:
The main duty of a Reservation Agent is to assist customers with planning and booking reservations. This can mean booking a hotel room, a car rental, airplane tickets, a cruise package or tickets to a show. They may also help plan travel itineraries by suggesting local tourist attractions and places of interest. They then process payments and send the details and confirmation to the guest. When issues arise with reservations, the Reservation Agent is often contacted to sort out the issues.
Provide Customer Service
Reservation Agents must be very knowledgeable on the services they are selling or promoting. Customers will often have questions throughout the booking process and the Reservation Agent is expected to answer them. If the question is not something the Reservation Agent knows or has immediate access to, it is their responsibility to obtain the answer and get back to the customer.
Sell Services and Product
Selling services and products are also a key duty of Reservation Agents. They are often encouraged to upsell by offering their clients additional services or special packages. Hotels and cruises sell package deals; car rental facilities sell additional insurance packages and car upgrades; and airlines sell seats with additional legroom and services, just to name a few. Some jobs offer their Reservation Agents bonuses or perks for reaching monthly or quarterly goals, while others may place a minimum requirement for their Reservation Agents to meet.
Reservation Agent Skills
Reservation Agents must have impeccable customer service skills and be excellent communicators. They should also be detail-orientated and enjoy assisting others. In addition to these traits, employers look for applicants with the following skills.
Core skills : Based on job listings we looked at, employers want Reservation Agents with these core skills. If you want to work as a Reservation Agent, focus on the following.
Basic computer proficiency
Data entry experience
Working knowledge of office equipment, such as copiers, fax machines, and scanners
Advanced skills : While most employers did not require the following skills, multiple job listings included them as preferred. Add these to your repertoire of skills and broaden your career options.
Certified Travel Associate (CTA) or Certified Travel Counselor (CTC)
Call center experience
Experience in sales
Fluency in two or more languages
Please send your CV:
Job Type: Full-time
Reservation: 1 year
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