Retailer Services Manager

  • Listed: January 13, 2019 4:56 pm
  • Company Name: Nielsen
  • Job Type: Full Time
  • Salary Package: Negotiable
  • Required Experience: 1-2 Years
  • Minimum Education: Bachelors Degree
  • Emirates: Dubai
  • Country: United Arab Emirates
  • Employer Website:


Retailer Services Manager – 31541

Client Services and Sales – Utd.Arab.Emir. Dubai, Dubai

Build, develop and maintain retail client service by managing day-to-day administration, sales activities and coordinating analysis and reporting of assigned projects

Retail Client Servicing

Maintain an accurate, complete, up-to-date and insightful client business plan, included completed monthly service plan, to be shared with Senior Manager and Director when requested
Serve as primary contact to senior and junior level clients for basic data issues and queries, report generation, ad-hoc analyses, and understanding and answering questions on content
Excellent and strong communication skills up to C-Suite level in the client, and across Nielsen departments
Assist in delivering high quality service to retail clients, ensuring the services is timely, according to precise client business needs and specifications, and at the same time meeting Nielsen quality standards
An unsupervised on-site presence which includes handling data requests, basic technical support, relevant training and data analysis
Winning Partnerships: assisting the Senior Manager in sourcing data by engaging and delivering presentations to non-cooperators of interest
Commercial Acumen: approach all client meetings as potential commercial engagements, be able to identify opportunities and respond with demonstrating basic working knowledge of Nielsen solutions, and assist in sales activities e.g. supporting solutions experts on preparation of proposal and credential presentations
Highly motivated by client-facing activities
Communicate client needs to appropriate team members
Analyse the necessary competition and market data
Be directly accountable for the work conducted for nominated clients in terms of analyses, charting, data requests and delivering presentations
Timely renewal of all contracts, and signing new agreements with retail clients

Functional & Technical

Advanced level Excel and PowerPoint, with high computer literacy skills
Advanced presentation and reporting capabilities
Basic working knowledge of research methodologies and advanced analytical solutions
Being smart, innovative, idealist and sensitive
Effective communication, management and interpersonal skills
Good negotiation and selling skills
A keen eye for developing high quality visual presentations and dashboard reports
Perform quality checks on all reports: strives for accuracy
Ensure standard operating procedures within area of responsibility are observed
Recommend improvements in work processes within area of responsibility
Takes ownership of own development and identifies areas where improveemnts can be made

Typical Position Requirements:

BA or BS required
3 to 6 years FMCG experience desired (in a marketing, sales or agency environment)
Basic working knowledge of data analysis and statistics
Fluent in English, and knowing Arabic or Malayalam is an advantage
Baseline knowledge of research methodologies is an advantage
No limitation for travelling around the GCC region
About Nielsen:

Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content — video, audio, and text — is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry’s only global view of retail performance measurement.

By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-class measurement as well as analytics that help improve performance. Nielsen, an S&P 500 company, has operations in over 100 countries that cover more than 90 percent of the world’s population. For more information, visit

Job Type: Regular

Primary Location: Dubai,Dubai

Secondary Locations: , , ,

Travel: Yes, 50% of the Time


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Listing ID: 6715c35ff0254c11

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