Sales Floor Manager
UAE Nationals Only
Sharjah, United Arab Emirates
HSBC is one of the world’s leading banks, with a network covering 67 countries and territories. Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programmes and competitive benefits. We have roles in retail, commercial, investment and private banking and a range of operational and functional teams.
To develop and manage the customer service experience for customers at information counters. The role includes effectively managing the information counter team.
Duties & Responsibilities
The first point of contact within the branch, effectively managing the large flow of client and
closely monitoring the account opening / card opening across all areas in the branch
Maximizing the level of referral activities.
Contribute to the effective training and development of staff due the floor role.
To enhance the standards and efficiency of the staff.
Providing information security guidance and advice to a broad range of internal customers
Quality monitoring of closed complaints.
Handing customer complaints effectively
Closely monitoring wait time and service time
Generating and analyzing wait time and service time
Work and build positive relationships with customers and multiple internal stakeholder such as
Branch Network, GM Sales Desk, CRM and IT teams
Delivering high levels of customer satisfaction for service on the Retail Forex products
Communicate campaigns and services to the identified customer segments in the respective
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and
transparent operation of financial markets
Experience & Qualifications
• Two – Five years of experience in the relevant area.
Preferably holding Bachelor’s degree.
Fluency in English spoken and written
Excellent communication (listening and speaking) and interpersonal skills
Demonstrate ability to rapidly build relationship with key stakeholders at all levels in the
Retail Banking and Wealth Management (RBWM) serves more than 50 million customers worldwide. Our employees help customers to manage their day-to-day finances and save for the future. We offer career opportunities ranging from customer service and relationship management jobs in branches to roles in product development, sales, strategy, asset management and insurance. There are many career opportunities in Retail Banking and Wealth Management, from customer service and relationship management jobs in branches to roles in product development, sales, strategy, asset management and insurance. Generalist, specialist and managerial roles are available at all levels.
For more information visit http://www.hsbc.com/careers/explore-our-business
We put diversity at the heart of our business and we take our responsibility to develop our talent seriously.
Joining HSBC will give you the chance to work in a collegiate, supportive and inclusive environment in which we seek to develop and promote people based on merit. We will provide you with tailored training and support to help you identify and follow your chosen career path, as well as access to a range of market-competitive benefits.
What to expect at HSBC
The chance to realise your ambitions
Globally connected careers
A strong emphasis on values
Learning and development opportunities
An inclusive, meritocratic culture
Global Careers Opportunities
Visit our Global Careers site where you can explore our business, meet our people and find useful application hints and tips http://www.hsbc.com/careers
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