Jobskey Consultancy UK LTD is recruiting a Senior Account Manager in Hospitality Cloud division in Dubai, whose main responsibility will be managing existing client accounts in key markets in MENA (Middle East & North Africa)
In this role, you will be charged with identifying and closing sales opportunities with the clients you manage, such as contract renewals, up-sells, cross-sells, etc. Additionally, you will provide a high level of quality of service to our customers, while effectively managing your Sales Associate. You will be required to demonstrate solution-selling skills and effectively manage internal relationships with the Sales and Client Services departments to ensure complete customer satisfaction and meet sales objectives.
The Hospitality Cloud provides hotels with a targeted advertising platform designed to reach event planners as they research destinations, find venues, and source groups and meetings business. As one of our client’s largest and fastest-growing divisions, we are looking for experienced, collaborative and creative sellers to help expand our value to the hospitality industry to reach beyond marketing into analytics, productivity tools, mobile technology and more.
What You Will Be Doing
Identify and close sales opportunities with our clients, such as contract renewals, cross-sells, and up-sells (such as adding additional ad types/features to clients’ packages) to achieve quarterly sales quotas
Present products and services information to individual and corporate accounts
Nurture relationships with multiple contacts in each account, including key decision-makers for accounts that will provide business, to ensure that accounts are continuously developed and relationships are strengthened and grown
Work with Sales and Client Services teams to ensure complete customer satisfaction with the Cvent product and organization
Ensure customer issues are acknowledged and resolved within 24 hours
Call on existing clients at least once a quarter in an effort to meet and exceed individual and department revenue expectations; Analyse performance data and provide insights and recommendations to key stakeholders based on findings, and provide advice to increase our clients knowledge and ensure optimal usage of their account
Create and execute on an annual business plan, to be presented to sales management and reviewed each quarter
Collaborate and communicate with key internal stakeholders across our client’s offices to execute your business plan and contribute to our clients growth in the region; including but not limited to, corporate account owners, sales, marketing, client services, analytics, sales operations, technology and finance
Identify key markets and emerging markets for development; initiate and contribute to market development strategies
Develop and actively pursue a list of targeted key accounts and create individual plans of action to penetrate these accounts
Set aggressive goals for annual revenue achievement against each account
Accurately forecast monthly sales opportunities via pipeline report
Effectively and accurately manage personal revenue pipeline to maximise all business opportunities
Monitor and report sales activity, and maintain account/contact details within the system
Achieve productivity and KPI benchmarks
Manage and mentor a Sales Associate that will support you in accomplishing the above activities
Contribute to the start-up of a new office; share our clients culture, values, knowledge and best practices with new employees
You may be asked to travel to represent our client at major tradeshows and hotel sales conferences, host product seminars or attend client meetings
Perform other duties as assigned
What You Need for this Position
Bachelor’s degree is required (strong academic performance is desired)
3+ years of experience in an account management, customer-facing, revenue-generating role, selling to and/or managing high profile accounts
3+ years of experience of previously handling customers in theHospitality, Event Services or Media Domain is required. Could also be from a Software Sales Domain.
Account Management experience in the Gulf countries is mandatory. Individuals who are currently based in the Middle East with a minimum of 2 years work experience in this geography is required for this role.
Familiarity with a high outbound call volume and high talk time sales environment
Infectious passion about the benefits of technology and digital marketing
Strong analytical skills, experience with data analysis and proficiency in Microsoft excel
Articulate, organised and detail oriented, with the ability to multi-task and work in a dynamic, fast-changing entrepreneurial environment
Must be able to integrate knowledge across disciplines to include relationship management, consultative selling, product demonstrations, closing contracts, operation/process flow and product function
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