Senior Service Coordinator

  • Listed: February 5, 2019 8:35 pm
  • Company Name: Grundfos
  • Job Type: Full Time
  • Salary Package: Negotiable
  • Required Experience: 2-5 Years
  • Minimum Education: Bachelors Degree
  • Emirates: Dubai
  • Country: United Arab Emirates
  • Employer Website:



Would you like to work in an international, innovative organization, where we produce high quality solutions and are constantly looking to enhance existing, and develop, new offerings?
Then Grundfos might be the place for you.

With over 16 million pumps produced each year and over 19,000 employees in more than 56 countries, Grundfos is today the world’s leading manufacturer of pumps and pumping systems. Grundfos’ products satisfy the markets’ needs for effective, reliable and highly-efficient solutions.

We are looking for an experienced professional to join our Service team as a Senior Service Coordinator.

Great development opportunities and flexibility in how you build your career and develop your skills await you!

What is the job about?

As a Senior Service Coordinator, you will ensure a high level of after sales service and customer service in the region for all Grundfos customers, by competent and efficient service administration.

You will co-ordinate with the Service Supervisor, Technicians/Engineers and Customers, to ensure availability of spare parts and administer the service process. You will ensure that the repair of pumps & controls are carried out in accordance to the agreed work scope and also meeting the agreed contractual turnaround time, and provide continuous support to customers’ maintenance requirements.

Some of your responsibilities will be as follows:

Processing of service cases, issuing service notifications within the Service Department to the Service Engineers/Technicians prescribing such of the cases (exceptions, limits, problems, sensitivity etc.) and contingent situations (cost, delays, stock nil etc.) to be reported for guidance, direction and decisions;
Administering/updating all service activities in SAP CS;
Maintenance of minimum stock of spares;
Invoicing of spare parts used for service cases and requisition of payment/credit notes to service partners;
Follow-up and coordinate with customers, where required, for ongoing service cases;
Preparing and submitting quotations for repairs, in co-ordination with the Service Supervisor. Review component/pumps cost of repairs and consult with the customer for optimizing the repair process;
Liaison with other departments on all aspects of repair and ensure high level of coordination;
Preparing/maintaining reports for overview of Sales, Service KPIs, warranty statistics and training records for the service department.
What do you need to apply?

To be considered for this role, you must have the following:

Technical Diploma or Engineering Qualification or an equivalent University degree.

Minimum 4 years work experience in a similar field.

Experience in co-ordination, logistics or supervisory role, relating to service of pumps, hydraulics, motor controls or rotating equipment (engine, fans, and conveyers).

However, consideration will also be given to qualified candidates with similar experience in above functions from other fields involving high value, technically complex products.

Fluent in written and spoken English.
Articulate, organized and with good coordination skills. Monitors own work to ensure quality.
Able to deal with frequent change, delays, or unexpected events.
Demonstrates accuracy and thoroughness. Meets productivity standards and completes work in timely manner.
Looks for ways to improve and promote quality and applies feedback to improve performance.
Additional Information

If this sounds appealing to you, please upload your CV/resume and cover letter today via our Careers portal.

We look forward to hearing from you.

About Grundfos

Water is our business. With our pumps and pump solutions, we set the standard and keep raising the bar when it comes to water and energy efficiency and protecting the environment. We are passionate about what we do and want to make a difference every day.

Want to explore the Grundfos universe further?

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Grundfos does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our SuccessFactors, our careers email addresses, Grundfos employees or any other company location. Grundfos is not responsible for any fees related to unsolicited resumes/CVs.

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Listing ID: 9235c582ed24252a

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